APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Customer Service Representative positions provide operational support to a variety of University functions; contributes to a broad range of customer service-related activities across the University; promotes and markets products and/or services to internal or external customers.

Job Duties

• Serves as first point of contact for internal and external customers.
• Provide guidance and responses to customer inquires; redirect or escalate when necessary.
• Respond to complaints or issues and provide solutions in a timely manner.
• Maintain knowledge of University policies, procedures, and practices to answer routine inquires or solve routine problems.
• Operate equipment and/or computer systems within unit or department, including point of sale (POS) systems.
• Receive payments and issue receipts, refunds, or change to customers.
• Sell or collect admission and/or parking tickets and verify ticket information.
• Provide customers with instructions for locating available parking based on pass type and event restrictions; may control entry to assigned parking areas.
• Report equipment malfunctions and repair needs as necessary.
• Assist in maintaining departmental/unit manuals, documentations, and records.
• Communicate with various departments/units to accommodate changing business needs.
• May greet guests and issue keys.
• All other duties assigned.

This opening runs from Mid August through Mid May

20hrs per week - Monday through Thursday 3:00 p.m. to 8:00 p.m.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all in