Patient Services Assistant I - Waynesboro - Days

General Summary

Performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the Emergency Department coding and billing process.

Shift

Full Time with weekend rotation

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and implements and obtains signatures on financial waivers and treatment consent and authorization documentation. Scans insurance cards into patients’ medical record.
• Collects patient insurance copayments and/or liabilities at time of service.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Performs data entry, filing and photocopying in accordance with the appropriate policies.
• Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider.
• Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
• Orders and stocks supplies, and department as needed on an ongoing basis.
• Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department.
• Assists with care and maintenance of department equipment, hardware and supplies.
• Serves as the department’s Shift Communicator and displays proven, consistent performance in the role, if applicable.
• Participates in department projects as assigned; makes proactive recommendations in updating department resources and reference materials.
• Actively supports process flow improvement and provides constructive feedback to Leadership.
• Appropriately handles/assists in facilitating downtime situations and follows instructed guidelines.
• Trains new staff and provides on-going support and instruction when staff become independent in role.
• Resolves patient complaints in the absence of a supervisor/team leader.
• Serves as a resource and example to Level I staff by assisting with questions regarding registration, workflow, operations of the department and other miscellaneous inquiries.
• WellSpan York Hospital Emergency Department Only:• Pages and/or calls consulting physicians as needed.• Coordinates testing, procedures, and other patient services. Confers with clinical care providers regarding sequencing of diagnostic testing, patient activity tolerance and special needs. • Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication and diagnostic testing results.• Will be the Trauma Bay Patient Services Specialist (TBP) when assigned.

Common Expectations:

• Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
• Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly departme