Customer Success Manager

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in Infrastructure Platforms Data Protection & Recovery, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. 

Job responsibilities

• Facilitate product adoption, expansion, and retention activities to maintain a healthy customer base
• Lead customer forums to share best practices, demonstrate key product functionalities, and gather feedback on product impact
• Define goals and strategy by customer persona
• Evaluate and manage customer impacts through assessing customer tickets, survey analysis, Adobe analytics trends, etc.
• Guide customers through the onboarding process and configure the product according to customer requirements, leveraging a deep understanding of new and enhanced products and capabilities
• Manage key success metrics and relay data and feedback to the Product team to inform new features and priorities

 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in customer success roles within product or technology
• Proven capability to influence product adoption and enhance customer retention
• Strong verbal and written communication skills, along with interpersonal abilities to effectively engage and influence stakeholders at all levels
• Demonstrated ability to quickly learn new technologies and teach them to others

 

Preferred qualifications, capabilities, and skills

• Proficient knowledge in business to business (B2B) environment or as a colleague in a customer environment

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans