Manager, Central Study Coordinators

What We Do Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.   Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.   Position Overview The Manager, Central Study Coordinators hires, develops, enables, and engages their team of Central Study Coordinators (CSCs) to ensure a high level of performance and an exceptional customer experience. The manager will provide day to day support to the CSCs to drive study results and help CSCs navigate the complexities of study operations. Responsibilities include collaborating with sponsor teams, Care Access leadership, and other teams as required to deliver study results. This role is responsible for determining the key priorities and goals in partnership with sponsor leadership and Care Access leadership, then translating these priorities into actionable goals and activities for their CSCs. Managers must ensure that the team has appropriate resources and expertise to deliver those goals. This is a managerial level role with the expectation that the manager has strong working knowledge of and experience in the clinical research industry.   What You'll Be Working On Duties include but are not limited to: Understand and manage all aspects of the day-to-day work of a team of CSCs.Interview, hire, onboard, and train new CSCs into the team.Set clear and actionable goals for the team and support them to deliver to expectations. Review KPIs and provide coaching to CSCs to ensure they are meeting standard metrics.Facilitate team meetings.Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly.Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations.Keep leadership updated with important updates regarding the team, performance, and other key information and escalations.Weekly presentation to Sponsor on team progress and performance.Serve as point of escalation for site-based issues.Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress.Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed.Proactively solve problems and identify opportunities for process improvement.Analyze and understand study protocols. Additional duties/responsibilities may be assigned as needed. Physical and Travel Requirements This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.   What You Bring  Knowledge, Skills, and Abilities: Leadership skills and a desire to manage people.Demonstrate professionalism in all situations and work effectively with a diverse group of individuals.Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel).Ability to establish and maintain effective working relationships.Ability and willingness to work independently with minimal supervision.Ability to learn to work in a fast-paced environment.Excellent organizational skills with strong attention to detail.Critical thinker and problem solver.Proficient in research terminology and basic medical terminology.Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C.Strong organization and time management skills.Ability to work effectively in a remote environment.Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router). Certifications/Licenses, Education, and Experience: Bachelor’s degree in a science related field or the equivalent experience  At least seven years of relevant clinical research experience, or at least five years of relevant clinical research experience with at least one year in a role within Central Clinical Services At least two years of experience leading teams Fluency in English, fluency Spanish is a bonus. Benefits (US Full-Time Employees Only) PTO/vacation days, sick days, holidays.  100% paid medical, dental, and vision Insurance. 75% for depende