Well-being Account Manager, Day Shift, Executive Services

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist Healthcare seeks to hire an experienced Account Manager for our LifeWork Strategies department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As an Account Manager, you will:
•Assists with and/or manages and provides high-level service to assigned accounts to support client retention and meet/exceed client expectations.
•Supports department goals and objectives set out by the department director and works to ensure results meet/exceed department practices and standards.
•Provides a high level of proactive service to support the retention of clients. This includes providing timely response and follow-up; routine outreach to provide program utilization review and/or program consulting; assessing client status, concerns, and expectations; and maintaining positive working relationships.
•Identifies client goals and resources, consults client on best practices, and develops customized strategic wellness plan, based on the unique goals and objectives of the client.
•Assesses client program needs through the collection and analysis of quantitative/qualitative data to develop a client's incentive program strategy and annual program plan.
•Identifies, understands, and resolves client issues, keeping leadership abreast of issue status and escalating high-level issues to ensure appropriate response and resolution. This includes establishing timelines for deliverables, when appropriate, and maintaining positive relationships while resolving issues.
•Collaborates with the corporate benefits team to gather data and work with benefit providers. Maintains confidentiality of all member, practitioner, client, and proprietary information.
•Assists in training new staff including mentoring/shadowing and creating training materials and resources.
•Ensures timely and accurate key departmental and interdepartmental documentation of client interactions, activities, and issues, including client files, implementations and renewals, and other assigned documentation.
•Stay current on trends for corporate wellness, regulatory changes, and general market practices.
•Serves as program consultant and subject matter expert.
•Aids in the negotiation of contracts and contractual changes and coordinates preparations of proposals, plans, specifications, and financial conditions of contracts.
•Ensures adherence to master plans and timelines; develops solutions to program problems and directs work of others assigned to the program from various departments.
•Conducts regular client meetings, face-to-face, telephonic, or via webinar, as well as onsite client review.
•Performs other duties and responsibilities as assigned

Qualifications include:
•Maintain extraordinary relationships with company clients ranging in size, industry, and geographic location.
•Outreach, plan, strategize, motivate and engage annual Employee Assistance Program (EAP) and corporate well-being services for company employees and stakeholders.
•Identifies client goals and resources, consults on best practices, and develops customized strategic wellness plan(s), based on the unique goals and objectives of the organization.
•Assist in developing marketing content and events on behalf of clients and the overall department to increase program visibility.
•Assist with and/or manage and provide high-level service to assigned accounts to support client retention and meet/exceed client expectations.
•Stay current on trends for corporate wellness, regulatory changes, and general market practices.
•Bachelor's degree in health Promotion, Public Health, Marketing, Business Administration, Kinesiology, or related field required.
•Two to three years of program management and/or client management experience preferred.

Work Schedule:

Monday-Friday Day Shift

#GR8 Other

Pay Range:
$60,486.56 - $87,705.51
In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.
United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employe