Senior Engineer I, Global Product Support

<div class="content-intro"><p>&nbsp;</p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But&nbsp;we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.&nbsp; Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.&nbsp;&nbsp;</p></div><p>&nbsp;</p> <p><strong>Job's mission</strong></p> <p>As a <strong>Senior Engineer I, Global Product Support (PECVD)</strong> at ASM Korea, you will operate at the highest technical level, serving as a key escalation expert for advanced PECVD systems deployed at global customer sites.<br>This role combines deep hands‑on troubleshooting capability with strong global collaboration, enabling rapid resolution of complex issues and continuous improvement of product performance, reliability, and customer satisfaction.&nbsp;Based in&nbsp;<strong>Korea</strong>, this position requires frequent interaction with global field teams and customers, and extensive international travel to support critical escalations and installations.</p> <p>&nbsp;</p> <p><strong>What you will be working on</strong></p> <ul> <li>Provide <strong>advanced technical product support</strong> for ASM <strong>PECVD equipment</strong>, including complex electro‑mechanical systems and software‑driven modules.</li> <li>Diagnose, troubleshoot, repair, and debug <strong>high‑severity issues escalated</strong> from field service engineers and regional product support teams.</li> <li>Act as the <strong>final escalation point</strong> when standard troubleshooting paths are exhausted, delivering clear, executable solutions under time‑critical conditions.</li> <li>Support customer installations, system recoveries, and performance optimization at customer sites when deep technical intervention is required.</li> <li>Collaborate closely with R&amp;D, engineering, and product teams by feeding back <strong>design, reliability, and serviceability insights</strong> to drive continuous product improvement.</li> <li>Deliver <strong>technical training and knowledge transfer</strong> to field engineers and internal teams to strengthen global support capability.&