Group Manager Training

The Group Manager Training is responsible for managing and achieving business results through a team of employees. This position includes being responsible for all aspects of performance management (setting expectations, observing, coaching, counseling, and rewarding), performance metrics and tracking, and supporting an engaged and collaborative team environment. This includes monitoring employee and program performance, recommending process improvements, leading team projects, and collaborating with the department and other areas of the business on new program initiatives. Additionally, this position is a key relationship manager with their respective business leader(s) and other key Subject Matter Expert(s) in their assigned functions

RESPONSIBILITIES

Drive Business Results: Actively manage and coach OTS team to drive consistent achievement of business goals based on reporting analysis, observation and monitoring. Proactively monitor daily / weekly business statistics and reporting trends / variances to inform management of potential trends, issues and opportunities. -35%

Train employees on performance guidance and process improvements, such as preparing and executing team call evaluations, individual call evaluations, group interactions and individual interactions. -35%

Monitor employee performance and recommend process improvements. Lead team projects and collaborate with the department and other areas of the business on new program initiatives.-25%

Perform other duties, as assigned.-5%

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma             

EXPERIENCE:  4+ years’ experience in an Account Manager, Group Manager and/or training role.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Strong knowledge of FDCPA, Call Model, and Call Center / Production procedures, knowledge of organizational infrastructure and adult behavioral & learning patterns.
• Previous experience in a people leading role
• High proficiency with Microsoft Outlook and Excel.
• Ability to work independently with some direction from colleagues and management.
• Strong interpersonal and communication skills.
• Training delivery, group/team facilitation and presentation skills.

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Communications, Public Speaking, Organizational Development

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• 2+ years supervisory experience
• Strong Knowledge of FDCPA, Call Model, and Call Center procedures
• Strong analytical skills
• Access and understanding reporting tools and systems.

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation