Desktop Support Specialist

Job Title: Desktop Support Specialist
Department:                     
Location:                           
Hours Per Week:
Schedule:                          
Sign-On Bonus:                

SUMMARY:
As a Support Tech, your expert computer skills and knowledge is crucial to assist Rochester Regional Health computer users in efficient and easy hardware set-up, software installation and troubleshooting.

<MANUAL> Unit/Department Specific Info>
 

RESPONSIBILITIES:

• Computer Management. Install and configure computers, monitors and related hardware required for new installations and office reconfiguration
• Customer Service. Act as a liaison with end-user computer customers; act as a technical resource in assisting customers to resolve hardware and software problems; perform data extraction and transfer procedures
• System Management. Assist in the planning and monitoring of Systems Support expenses; upgrade operating systems and software; create and modify documentation where required
   

REQUIRED QUALIFICATIONS:

• Strong customer service skills required.
   

PREFERRED QUALIFICATIONS:

• Associate's degree in Computer Science or related field preferred.

• 2-3 years of Information Technology experience preferred.

EDUCATION:

AS (Required)

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$22.00 - $25.00

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.