Front Desk Receptionist I - PCP (Bilingual Chinese)

Department: Clinic Ops

Employment Type: Full Time

Location: 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803

Reporting To: Rocio Ayala

Compensation: $20.00 - $23.00 / hour

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of our primary care clinic. As a Front Desk Coordinator, you’ll play a vital role in creating a smooth and positive experience for our patients—from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you! 

Our Values: 

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter.
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Qualifications

• MUST BE fluent in Chinese (Cantonese/Mandarin)
• Minimum 1 year of experience working at the front desk of a hospital or clinic
• Strong communication skills; comfortable interacting with patients, staff, and providers
• Proficient in handling phone calls, messages, and front desk coordination

You're great for the role if:      

• Work experience at the Front Desk of an outpatient primary care or specialty clinic
• Experience using electronic health record (EHR) systems for scheduling and patient updates
• Familiar with HIPAA regulations and maintaining patient confidentiality

Environmental Job Requirements and Working Conditions

• The total pay range for this role is $20 - $23 per hour. This salary range represents our national target range for this role.
• This role follows a onsite work structure where the expectation is to work onsite 5 days a week. The home office is located at 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803.
• Work hours: Monday through Friday 8:30am-5:30pm, lunch hour at 12:30pm.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.         Additional Information:     The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.