Salesforce Business Analyst

Company / Location Information

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

 

This role is located in our modern Nashville Metro Center office, located just minutes from downtown with easy interstate access and free parking.  

 

This role is eligible for a hybrid work schedule of up to two days remote work per week. New employees are eligible to apply after successfully completing their initial 90 days of employment and training.

Primary Function

Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Responsibilities

• Work closely with site leads, master users and other SMEs to define and validate requirements.
• Develop scope change, functional, and technical documentation.
• Configure process functionality.
• Work closely with development teams to clarify and refine requirements.
• Validate that configuration and software enhancements meet functional and technical requirements.
• Develop test plans, scripts, and data sets. 
• Develop training material and provide training to end users.
• Support data integration, mapping, conversion and quality initiatives.
• Provide ongoing system support.
• Mentor junior members of the team.
• Perform other duties as assigned.

 

 

 

#LI-Hybrid

Qualifications

• Bachelors Degree required in Engineering, Information/Computer Systems, or Business preferred
• 5+ years of Salesforce BA experience
• 5+ years of related work experience or training
• Solid understanding of ERP, and IT best practices and principles

 

Additional Qualifications: 

• Naturally curious, a quick learner and strong problem solver
• Good organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills and relationship management expertise with an emphasis on tact and diplomacy; culturally astute

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.