Senior Associate, Scrum Master

Location Designation: Hybrid - 3 days per week 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.
Role Overview:
We are currently seeking a Senior Scrum Master to join our Field Productivity value stream. The value stream is one of 6 within the New York Life’s foundational business and consists of 40 plus applications with a portfolio size of $50M.
The Scrum Master will play a key role in driving projects from inception through completion. The successful Scrum Master will lead project facilitation across the Technology portfolio of work using SAFe agile methodology & tools in support of key project deliverables. The position will report into the Release Train Engineer (RTE) and will require to closely partner with the VS delivery leads, technology teams and business partners.
What You’ll Do:
- Provides training, coaching and facilitation to help their team(s) achieve a high-performance state.
- Guides and mentors’ team(s) in scrum and agile principles to maximize effectiveness.
- Helps team(s) meet its sprint and PI goals.
- Support the Product Owner’s development and maintenance of the product backlog.
- Represents the team at broader planning and coordination sessions (e.g., Scrum of Scrums).
- Supports the team in adopting and becoming proficient in agile planning and development tools (e.g., JIRA, Confluence, etc.).
- Ensures the team’s progress towards meeting its goals is accurate and visible to its stakeholders.
- Monitors and maximizes team velocity.
- Removes work roadblocks for the team(s).
- Resolves conflicts and issues that occur.
- Coaches the team to improve collaboration and self-management, promoting healthy interactions both within the team and with external stakeholders.
- Bring energy, focus and resilience to the role to drive lasting changes.
- Ensure that the team continually reflects on its processes and selects areas to improve.
- Contributes to the advancement and improvement of agile practices, share learnings and knowledge, through engagement in Community of Practice.
- Responsible for reporting on agile performance metrics (velocity, burndown, etc.).
- Facilitates SAFe ceremonies (standups, retrospectives, sprint planning, sprint review, etc.).
- Monitors scrum team for compliance with agile framework within JIRA.
- Helps build self-organizing teams.
What You’ll Bring:
• Bachelor’s degree in computer science or a related field of study is required.
• Scaled Agile Frameworks (SAFe 6) Scrum Master certification preferred.
• Has background in hands-on work with the scrum team competencies. For instance, had programming, testing, requirements gathering experience before assuming project management/scrum master roles.
• Has technical expertise to mentor the scrum team on best practices for each competency (Development, Testing, BA, DevOps, UAT, Integrations, etc).
• Has managed projects that use service-oriented architecture.
• Has sufficient technical expertise to analyze risks and process gaps and help provide solutions and assist in remediation activities.
• 8+ years of relevant experience in Scrum Master experience within the Insurance/Finance Industry preferred.
• Excellent analytical skills, independent thinking and ability to exercise prudent judgment.
• Skilled in Agile tools such as JIRA and Ativo.
• Successful track record with agile methodologies
• Good understanding of life insurance/financial services industry.
• Deep understanding of SDLC

• Experience in facilitation/moderation of large-scale workshops or meetings

• Ability to juggle multiple disparate system projects.

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Pay Transparency

Salary Range:  $102,500-$175,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job loca