Delivery Lead

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Orchestrates the seamless and timely delivery of initiatives, consistently aligning the work with customer needs and values while flexibly adapting the approach based on the initiative.  With a deep understanding of agile and traditional project management methodologies, this role drives excellence in delivery, ensuring satisfaction and fostering-long term customer relationships. 

Essential Functions:

• Embrace adaptive leadership techniques to manage teams effectively in an environment that requires flexibility and responsiveness to change

• Encourage a culture of continuous improvement by implementing feedback loops and fostering a learning environment that promotes the evolution of delivery practices

• Ensure that delivery aligns with the overall strategic objectives of the organization, integrating agile and project management principles into the broader organization

• Prioritize customer needs and value, ensuring that deliverables are outcome focused and aligned with organizational metrics

• Ability to adapt between agile and traditional project management approaches, meaning that you may serve as a scrum master for a period of time and more of a traditional project manager on another initiative.  Flexibility to meet the needs is critical in this role.

• Foster open communication and collaboration with stakeholders to understand evolving needs and preferences, integrating their feedback into the delivery process

• Proactively identify potential risks and obstacles that might affect customer satisfaction, implementing strategies that prioritize customer value while mitigating risks effectively 

• Provide transparent and comprehensive reporting to stakeholders, highlighting the value generated through the initiative and demonstrating how it aligns with overarching objectives

• Customize agile ceremonies to fit the specific needs of the stakeholders, ensuring that these ceremonies serve the purpose of delivering value and fostering satisfaction

• Manages overall scope and budget for initiatives that take a traditional approach

• Accountable for communication; providing status, clarifying concerns and highlighting issues.

• Manage and optimize the flow of value across all initiatives 

• Contributes to establishing best practices for the transformation team.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Demonstrated experience leveraging and leading Agile Frameworks 

• Demonstrated experience leveraging traditional I.T. projects and leading them with traditional project management skills (“waterfall”)

• Demonstrated ability to effectively partner with both IT and business leadership - collaborate and work across the organization

• Active listener and supportive of teams in problem identification and decision making

• Tactful diplomat able to work well with diverse personalities, cultures, and backgrounds

• Self-motivated and autonomous worker with bias for action and adaptation toward strategic goals

• Agile servant leader focused on value flow, facilitation, innovation, and continuous improvement

• Teaching and coaching skills, leveraged  to promote team development and growth

• Excellent facilitation skills for groups of 10 - 300+ people 

• Excellent interpersonal and influencing skills with demonstrated relationship-building skills

• Leadership and organizational abilities with strong attention to detail

• Bachelor's Degree required

• Five or more years of experience managing and/or delivering IT related solutions to meet business needs using Agile values and traditional project management practices required

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