Client Service Manager - Aiea Heights

Job Functions, Duties, Responsibilities and Position Qualifications:

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This opportunity is:

Location: Aiea, HI

Days: Must be Flexible

Hours: TBD

Full-time: Benefit Eligible

Pay: Salary $80,000 to $100,000 depending on experience

In this role, you will:

• Manage/Lead the Client Services Team through field visits, site visits, problem solving, and acting as a liaison to laboratory management and operations.
• Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales.
• Manage customer relationship functions through reports and evaluation.
• Generate additional business for the company through site visits and consultation with clients to increase the market share of existing products and services.
• Be an effective communicator, value teamwork, and being part of a team.
• Have a track record of accountability and be results oriented.
• Strong listening and interpersonal skills with the ability to build rapport.
• Work closely with the Sales Team to provide timely, professional, and courteous service to all AEL customers.
• Analyze data and interpret sales and test volume trends.
• Provide consistent touchpoints with the Client Services Team to include phone, email, meetings, and one-on-one field visits.
• Ensure the Client Services Team provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system.
• Observe competitor activities, gather and interpret product and market intelligence.
• Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success.
• Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution.
• Provide leadership and development to Client Service Representatives.
• Facilitate development of team building, foster trust and respect, manage conflict resolution and maintain positive morale.
• Other duties as assigned.

All you need is:

• Experience in client services, customer services, and/or laboratory operations (inpatient and/or outpatient),
• Knowledge of laboratory processes, procedures, workflows, information systems, and quality control,
• Understands the operations and business of a clinical laboratory organization, especially client/customer service procedures and processes,
• Minimum four 4 years of leadership experience as a Supervisor or above over a staff operating in some aspect of laboratory operations, demonstrating the ability to lead a team to successfully achieve operational goals,
• Must demonstrate an ability to work as part of a team with good problem resolution skills and flexibility.
• The ability to communicate effectively, orally and written.
• Time management, analytical thinking, and computer skills are a must

        

We’ll give you:

Appreciation for your work

A feeling of satisfaction that you’ve helped people

Opportunity to grow in your profession

Free lab services for you and your dependents

Work-life balance, including Paid Time Off and Paid Holidays

Competitive benefits including medical, dental, and vision insurance

Help saving for retirement, with a 401(k) plus a company match

A sense of belonging – we’re a community!

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Laboratories of Hawaii, LLP

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eig