IT & Digital Transformation Director

On behalf of a client that operates in the cultural sector, we are seeking an IT & Digital Transformation Director who will assume leadership of the client's IT Department, taking ownership of the overall digital transformation efforts, driving the department’s restructuring, and the modernisation of the organisation's digital, data, and technology frameworks.

As a member of the management team, the role will align technology investments with the institutional strategy, optimise core business processes, and actively support revenue growth. The ideal candidate combines deep technical expertise with business acumen, operating comfortably as a hands-on leader and a strategic voice at the executive level. They will manage a department undergoing transition, codify standard operating procedures (SOPs), maintain core enterprise systems (ERP, CRM, CMS, ticketing systems), and manage the technology budget.

Success requires a proven capacity to translate complex technological initiatives into clear value for non-technical stakeholders, while balancing long-term strategic roadmaps with day-to-day operational needs. In the initial phase, the role will focus on the implementation and optimisation of core systems (ERP integration, e-shop and ticketing), ensuring operational efficiency and coordination with external partners.

This permanent position offers an immediate opportunity to shape the digital future of a landmark institution, starting with a strong operational and delivery-focused mandate, with a clearly defined pathway for career progression as the broader transformation matures. Exposure to digitisation and data-driven initiatives will be considered an asset, as the role will evolve in order to incorporate leveraging audience insights and integrating modern technologies to enrich the overall cultural experience.

Reporting Line:

Reports to: Chief Operating Officer (COO)

Member of: Management Team

The role works in close collaboration with the Director General and other senior stakeholders to ensure alignment between technology, operations, and the organisation’s cultural mission.

During the first six months, the role will provide weekly progress updates to the COO, transitioning to a monthly reporting cadence once operational stability and project delivery are established.

Responsibilities:

Strategy & Governance

• As a member of the organisation’s management team, the successful candidate will lead the IT department, with a primary focus on stabilising core operations and supporting the implementation of key systems, aligning technology initiatives with the overarching institutional strategy.
• Take ownership of the organisation’s digital transformation and its roadmap, with an initial emphasis on ERP integration and operational stability, working collaboratively with stakeholders across departments and levels, and effectively prioritising critical delivery priorities alongside daily operational demands.
• Manage the overall technology budget and service delivery, ensuring accountability and delivering value from both internal teams and external vendor partnerships (including implementation partners and system providers).
• Support the optimisation of existing business processes through the effective use of technology, with a focus on operational efficiency and successful project delivery in the initial phase.

Leadership & Transformation

• Spearhead the modernisation and effective operation of the IT department, defining and codifying SOPs and clear operational processes.
• Implement best practices in project management and operational processes, ensuring projects are delivered on time, within scope, and within budget, particularly in collaboration with external partners, with a strong focus on the delivery of ongoing ERP, e-shop and ticketing projects.
• Manage and coordinate external vendors/consultants, ensuring delivery against agreed milestones and budget, and maintaining clear accountability across stakeholders.
• As a team leader, set clear goals and KPIs, provide continuous feedback, and maintain a documented record of expectations to foster professional growth within a small, hands-on team environment (approx. 4 team members).
• Evaluate internal capabilities, identify knowledge gaps, and recommend targeted training, reskilling, or structural adjustments as needed.

Digital Innovation & Cultural Experience

• Contribute to the longer-term strategic roadmap for the digitisation and documentation of the organisation’s assets.
• Proactively identify opportunities to utilise digital, data and technology to enhance business processes and promote revenue growth.
• Synthesise and integrate technology across physical and digital museum touchpoints to enrich the overall cultural experience.