Jobs and Careers

Senior Cryogenic Service Coordinator- Naperville, IL

Naperville, United Statesfull_timeVerifiedPosted 20 Aug 2025

💰 $75,000/yr($70,000/yr – $75,000/yr)

About the role

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Scope: The Senior Cryogenic Services Coordinator is a key member of CSI’s Commercial Inside Sales team, responsible for driving the successful conversion of inbound inquiries into sales opportunities across fertility preservation, cryogenic shipping, and storage services. This role plays a pivotal part in supporting both prospective and existing clients by delivering expert-level guidance and ensuring a seamless client experience.

In addition to sales conversion, the Senior Coordinator will provide strategic oversight and support in managing client accounts, with a particular focus on the accurate and efficient administration of cryogenic storage billing account management. This position demands a strong emphasis on client relationship management, sales growth, and service excellence, ensuring that the evolving needs of clients in the cryogenic services sector are consistently met with professionalism and care.

Job Summary: The Senior Cryogenic Services Coordinator plays a critical role within the Commercial Inside Sales Team, with primary responsibility for overseeing storage account management and cryogenic service and shipping leads. This position requires advanced communication skills and a client-centric approach to support both prospective and existing clients with fertility preservation, cryogenic shipping, and storage solutions. The individual in this role will engage directly with clients to assess their needs, articulate the value of CSI-supported services, and ensure a seamless and efficient sales process. For existing clients, this role will provide comprehensive account support, including assistance with records access, billing inquiries, inventory management, and account closure. A key aspect of this role involves managing complex and emotionally sensitive client interactions. The Senior Coordinator will be expected to handle escalated calls from upset or dissatisfied clients with professionalism and empathy, working to deescalate concerns and deliver timely, effective resolutions that reinforce trust in the CSI brand. As a senior team member, this role also provides leadership and guidance to Cryogenic Services Coordinators, offering support on standard workflows and assisting with client escalations. The Senior Coordinator will serve as a brand ambassador, upholding CSI’s commitment to service excellence and fostering long-term client relationships.

Essential Functions & Accountabilities: Lead Funnel Management

Proactively manage and optimize lead data within software systems, ensuring data accuracy and efficiency with minimal supervision
Strategically capture and record key lead information in software systems to support high-level sales initiatives
Analyze diverse lead profiles to develop and implement customized, targeted sales strategies for maximum conversion and growth
Identify emerging data trends and provide in-depth analysis to drive process improvements and enhance overall efficiency
Maintain regular communication with leadership, providing strategic insights into market trends and evolving client/customer needs to inform business decisions and drive success

Prospective Client Communication

Possess in-depth expertise in CSI’s fertility preservation, transport services, and storage solutions, confidently addressing complex client inquiries regarding our services
Master and articulate the value proposition of CSI-supported Cryogenic Services, positioning the brand as the preferred choice in the industry
Lead communication efforts with prospective clients through strategic outbound calls, emails, SMS, and/or chat sessions to drive business development and customer engagement
Maintain a high level of proficiency and up-to-date knowledge on all procedural activitie