Administrative Assistant – Academic Advising

Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand without students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
The Administrative Assistant – Academic Advising will be the first point of contact for students and visitors interacting with the academic advising center in person and via phone. The successful candidate will perform a variety of tasks focused on student success along with general office tasks involving frequent public contact and frequent computer use. The ideal candidate must possess excellent analytical skills, strong verbal and interpersonal communication, energy, enthusiasm, and problem-solving capabilities.

Key Responsibilities:

The following is not to be construed as an exhaustive list.  Other duties logically associated with this position may be assigned.  All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Serve as the first point of contact for all students and visitors interacting with the academic advising center in person and via phone.
• Assist students with registering for classes, making appointments, and navigating MyIvy
• Assist staff, faculty, and the public with questions regarding the enrollment and registration process and assist advisors and director with administrative task.

Position Requirements:

The Administrative Assistant – Academic Advising must possess the following:

• Ability to use active listening skills to address student needs.
• Ability to adapt quickly in a fast-paced environment.
• Excellent Customer Service Skills

Position Preferences/Ideal Experience:

• Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations in a courteous manner.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees in which every individual feels respected and valued.

Personal Characteristics:

• Helpful attitude
• Great listener
• Good verbal and written communication skills
• Exceptional Organizational skills
• Culturally competent
• Dependable and flexible

Education:

• Must have advanced level knowledge, skills and abilities attained through -
• Two (2) years of specialized post-secondary education/training or technical/industry certification in a specific area and substantial related experience.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.