Security Officer

Job Description:

The Security Officer provides a safe environment for patients, visitors, employees, and volunteers, typically in an office or ambulatory clinic setting. This position is responsible to monitor visitor or patient activity, monitor the premises in and around the facility , enforce policy, provide assistance and direction, respond to emergencies, and to provide protection for employees, visitors, and Intermountain property.

*Additional job information: Licensure Requirement

This position is subject to Montana state licensing requirements. Candidates must hold a valid Montana Security Guard License or have the ability to obtain licensure within 120 days of hire, in accordance with state regulations.

Essential Functions

• Operates and monitors security technology systems, including surveillance cameras, access control systems, and alarm systems. Ensures proper functioning and maintenance of security equipment.
• De-escalation: Security officers use verbal and non-verbal strategies to calm individuals and resolve conflicts peacefully, minimizing the need for physical force.
• Dealing with Violent Patients: They intervene to protect the safety of everyone involved when patients act aggressively or violently, including using physical restraints when necessary.
• Regulatory Compliance: Ensuring compliance with regulations such as HIPAA when reporting crimes or incidents, disclosing only the minimum necessary information to law enforcement.
• Bomb Threat/Suspicious Package Responses: Trained to respond to bomb threats and suspicious packages, following protocols to ensure the safety of the facility.
• Participation in Drills: Engaging in exercises like infant abduction and active shooter scenarios to prepare staff for real-life situations.
• Conducting Searches: Performing respectful and safe searches of patients and searching for narcotics, ensuring compliance with legal requirements.
• Safety Inspections: Conducting inspections of walking surfaces, fire extinguishers, and overall facility safety to mitigate risks.
• Parking Enforcement: Enforcing parking regulations to ensure safety and accessibility, focusing on enhancing the patient experience.
• Investigations: Collaborating with HR and law enforcement to conduct investigations, following protocols for disclosing patient information, and ensuring facility safety.

Skills

• Law Enforcement
• Parking
• Public Safety
• Lockout Tagout
• Fire Drills
• Key Control
• Exterior Design
• Patient Transportation

• Communication
• Situational Awareness
• Decision Making

Minimum Qualifications

• Current Driver’s License (if applicable for the role).

• Current Basic Life Certification (BLS) for healthcare providers or willing to obtain within 90 days of hire.

• At least 21 years of age.

Preferred Qualifications

• One-year previous law enforcement, corrections, public safety, military police or security experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.

• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

OR we have the The Public Safety Dispatcher position Open:

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The Public Safety Dispatcher supports a safe and secure environment for patients, visitors, and staff by providing security-related communication, documentation, security systems monitoring, and security officer dispatch services. Working under general supervision and in accordance with established policies and procedures, this role serves as a central coordination point for public safety operations across the facility.

Essential Functions

• Promotes the mission, vision, and values of Intermountain Health and consistently demonstrates service behavior standards.

• Communicates with and dispatches