INGM13-Customer Service Coord.

Title:                                        Customer Service Coordinator
Location:                                 McCalla, Alabama, United States

FLSA Status:                           Exempt
Level:                                      Professional

Who are we: 

Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and cockpits, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world’s leading car brands. In fact, Antolin equips nearly 600 vehicle models around the world. In 2022, about 40% of the world’s electric cars were carrying Antolin components.

With over 130 plants in 25 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialisation and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.

 

What we offer our employees:

 

• You will be part of a highly engaged multinational with international career opportunities.
• We offer you a learning journey adapted to your professional experience.
• You will work on international projects for world- renowned companies in Automotive sector.
• You can find an Open Environment to learn new technologies.
• We can offer you a competitive salary, benefits and valuable OEM discounts.

 

 

Mission: (Brief statement of job’s primary purpose. Maximum of 2-4 sentences):

The aim of this position is manage external warehouse contracts and provide packaging management of raw materials and component parts to manufacturing and validate packaging is available for production when needed. This includes ensuring the material is shipped on time and received and stored accurately.

 

 

Essential Functions of Role:

• Supervisory Capacity:      No Supervisory Responsibilities
• Provide project leadership for new product launches as well as cost savings initiatives within the packaging space.
• Focus on and assist with World Class Manufacturing (WCM) work including Plan for Every Part (PFEP), Kanban, standardized work, packaging, part sequencing, fork-free solutions, and problem solving.
• Communicate directly with the supply base on and supply issues and wok with internal partners on quality and inventory issues. Communicate directly with transportation teams for in-transit events tracking. Lead or participate in continuous improvement projects related to improving material/packaging management.
• Work on continuous improvement projects and documentation related to improving material management and material flow.
• Support and lead Third Party Logistics (3PL) outsourced parts warehouse operation, contract, costs, damaging process, equipment.
• Work with cross-functional team, including Logistics, Purchasing, Engineering, and Quality to support inbound material packaging and process requirement for new product launches.
• Manage the packaging of raw material and components parts to the plant and ensure material is available for production when needed including proactive and reactive problem solving with cross-functional partners.
• Manage multiple project initiatives to support Material Control and Logistics (MCL). Generate reports and presentations based on metrics.
• Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner.
• Confirm with and abide by all regulations, policies, work procedures, and instructions.
• Perform other duties as assigned.

 

Essential Common Requirements for All Employees: 

 

• Quality System: Understand, apply and meet all function-related Quality requirements.
• Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
• Product Safety: Understand, apply and meet all function-related Product Safety requirements.
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