Mortgage Collection Specialist or Junior (Depending on Experience)

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

To work with members to help with their financial difficulties, analyze each collection scenario to ensure maximum benefit to both the member and the credit union while either eliminating, minimizing or mitigating loss by effective real estate collection practices. The Mortgage Collection Specialist is responsible for real estate collections (CRE & Mortgage), modification and loss mitigation servicing, and foreclosure of real property. Minimize exposure to loss to Credit Union and ensure maximum return to Credit Union members. Provide member service by responding to member requests pursuant to Federal Lending Regulations, Investor, The Consumer Financial Protection Bureau, and Credit Union policy and procedure.

Essential Functions

• Mortgage/CRE Loan Collections: Mortgage Insurance loss mitigation and servicing guidelines. Adhere to the CFPB (Consumer Financial Protection Bureau) requirements and timelines for responding to member loan modification, payoff requests. Document compliance of such actions.
• Real Estate Owned Monitoring: Ensure Foreclosures are maintained, taxes paid and insurance added etc. Work with realtors during sale prior to OREO GL transfer.
• Mortgage Insurance Filing and Monitoring: Ensure proper reporting and claim filing using proper timelines. Ensure Accuracy of reporting.
• Foreclosures: Recommend defaulted real estate loans for foreclosure. Ensure all State and Federal laws are followed through the process. Coordinate foreclosures with Ent Attorney for any needed information or documents. Continue attempts at out-reach and property inspections per guidelines.
• Administrative Duties: Prepare, complete and follow through with necessary paperwork related to real estate collections and loss mitigation.
• Technology Utilization: Utilize existing and new technology and process?s.
• Collaboration: Assists team members with clarification of complex collections issues as first line of escalation (if available) prior to escalating issues to higher level roles. May recommend to Supervisor areas of needing training for department based on types of situations presented for clarification by staff.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for the Mortgage Collection Specialist Junior Position: 

• High School Diploma/G.E.D. or equivalent.
• 2+ years’ combined financial institution experience in customer service, lending, or collections
• 1+ years of mortgage/Real Estate Servicing or collections experience

Minimum Formal Qualifications for the Mortgage Collection Specialist Position: 

• High School Diploma/G.E.D. or equivalent.
• 4+ years' financial institution experience in customer service including:
• 2+ years' Mortgage / Real Estate Servicing or collections experience.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of accounting experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Ability to be professional, diplomatic, and courteous while communicating critical importance, with an emphasis on the ability to confront others in a calm and diplomatic manner, without invoking significant stress or inflaming already hostile situations.
• Ability to work with all personality types.
• Interpersonal and communication skills.
• Verbal and written communication skills.
• Attention to detail and accuracy of all transactions is of critical importance.
• Problem-solving ability and consistent, logical, and effective decision-making.
• Time management and organizational skills with the ability to manage multiple and diverse ongoing projects.