Business Operations Analyst / Analyst, Senior | Customer to Grid Solutions

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Customer to Grid Solutions (C2GS) Business Operations Analyst/Business Operations Analyst, Sr. (BOA) works closely with the Energy Innovation Program Consultant/Product Owner (PO) to support the entire C2GS organization with the management and implementation of various IT projects, enhancements, bug fixes, reporting requests, etc... The BOA must develop a strong understanding of all C2GS systems and system functionalities. They must also have the ability to create business requirements/user stories and enable the authoring/development of quality solutions that meet the needs of the C2GS organization. This role will also serve as backup to the PO when they are unavailable. 

 

Major Responsibilities Include:

• Collaborate closely with C2GS Energy Innovation Program Consultant/Product Owner, SME’s and various departments within IT and Customer Experience to build business requirements/user-stories, develop and conduct testing and test plans, etc…
• Understand the C2GS business needs by prioritizing and developing business requirements/user stories for new projects and support production issues
• Support the groups completing the authoring & testing of user stories (includes prepping/presenting at IT Refinement sessions)
• Ensure the quality and consistency of the business requirements - know and adhere to guidelines, perform peer reviews
• Provide support for production changes (for example switchovers between product vendors or production upgrades)
• Provide regular updates to leadership team and keep stakeholders informed of project statuses and any known risks to project execution

 

Preferred Special Skills, Knowledge or Qualifications:

• Ability to collaborate effectively amongst cross-functional teams a must
• Ability to prioritize and manage multiple competing demands a must
• Understanding of business area systems and how they interrelate 
• Familiarity with Azure Development Ops (ADO) environment a plus
• Experience with Customer Care & Billing (CC&B) System preferred/highly desirable

Minimum Requirements

Business Operations Analyst | Customer to Grid Solutions

• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions. Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

 

Minimum Requirements

Business Operations Analyst, Senior | Customer to Grid Solutions

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities, gaps, data analysis and rec