Senior Business System Analyst - Salesforce CRM

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Senior Business System Analyst - Salesforce/ CRM 

Austin- Hybrid

Position Summary

Thales is looking for a highly skilled and motivated Senior Business System Analyst with Salesforce expertise to join our Cyber Security Products (CSP), Program Management Office team. This is a true Business Analyst role and not a technical developer.

In this role, you will collaborate with business stakeholders and IT teams to deliver technology solutions that drive the success of Sales, Marketing, and Channel business teams.

Key Areas of Responsibility

Your primary responsibilities will include analyzing, designing, and optimizing business processes within Salesforce and other tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and facilitation. You will work closely with commercial Sales, Marketing, and Channel teams to identify opportunities for improvement, implement changes, and measure the impact of process optimizations. This role focuses on enhancing and supporting the Unified Salesforce Instance and supporting approximately 800+ users.

• Deep understanding of Business functions and shows interest in learning business processes and strategies

• Elicit and document business requirements from stakeholders through various methods (e.g., interviews, workshops, observation).

• Translate business needs into functional and technical requirements for Salesforce development teams.

• Business process analysis and process flow documentation.

• Create user stories, acceptance criteria, and documentation to guide development teams.

• Collaborate with developers, testers, and other stakeholders to ensure the successful implementation of Salesforce solutions.

• Coordinate user acceptance testing (UAT) to validate system enhancements.

• Track project progress and identify potential risks and issues. Communicate project status to stakeholders.

• Strong analytical and problem-solving skills, excellent communication, interpersonal skills, and the ability to work independently and as part of a team

Minimum Qualifications

• Bachelor’s degree in Computer Science/Information Technology or similar professional degree

• At least 5 years of experience analyzing, designing, and optimizing business processes

• At least 3 years of experience using Salesforce CRM

• Prior experience translating business needs into functional and technical requirements

• Demonstrated experience creating user stories, acceptance criteria, and documentation to guide development teams

• Prior experience working in a cross functional team for a large, multinational technology company

• Must have prior experience with one of the following: Salesforce Admin, Sales Cloud and/ or Salesforce CPQ,

• Should have exposure to at least one of the following:  Marketo or similar tools, Oracle(ERP)

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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