Senior Sales Specialist, Wayfair Stores

Senior Specialist, Sales & Retail Engagement

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

This role has a competitive entry rate of $21.00 per hour.

Overview:

As a Senior Specialist of Sales & Retail Engagement, you’ll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you’ll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals.

The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair’s retail vision.

What Does a Senior Specialist of Sales & Retail Engagement Do?

• 🎯 Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
• 🛋️ Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• 📚 Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• 🤝 Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• 🗣️ Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• 💡 Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• 📦 Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• 🧠 Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• 📅 Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations.
• 🆘 Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.
  
  

What are the Job Requirements?

• 🏅Leadership & Coaching Experience: 2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
• 🛒 Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
• 🧠 Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• 🎨 Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
• 💬 Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
• 🧩 Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
• 🖥️ Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
• 📅 Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs.

Additional Physical and Environmental Requirements:

• 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
• 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• 🌡️ Temperature Flexibility: Comfortable in environments with varying temperatu