Client Solutions Director (Digital)

Key responsibilities for the position include:

Owning key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth

• Build and grow business partnerships at senior levels of client organizations (C-suite/VP/Director), with both technology and business leaders
• Define and oversee client relationship management within the program team
• Join sales team to close contracts through functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy
• Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities
• Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership

Overseeing Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes

• Own the program strategy and shape the solutions we provide to our clients
• Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals
• Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, escalations are made as needed, and more
• Manage WWT Team across the lifecycle (pre-sales, strategy to delivery, launch, and continued post planning of the engagement
• Coach and mentor program leads and drive team health

Serving as the ultimate lead of the client program, taking accountability for account health and business performance

• Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed
• Provide regular status and financial reporting to WWT leadership
• Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client

Identify and pursue opportunities that create additional value for clients and WWT

• Utilize industry best practices while fully understanding the client goals while educating around industry challenges
• Proactively providing solutions and ideas
• Create thought leadership collateral or deliver key presentations for internal or external audiences

Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally

• Bring forward industry leadership and best practice solutions
• Help create re-usable customer-facing collateral

 

Qualifications

• 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Manager or Sr. Manager level.
• Proven track record of establishing and growing high-value relationships and partnerships with customers.
• Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners.
• Experience leading complex digital transformation programs including but not limited to AI, Ecommerce, Mobile applications, Websites, Loyalty, Business Intelligence, and Point of Sale.
• Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results.
• Experience with Agile development practices and collaborating with software development teams through the product life cycle.
• Experience working at a digital consultancy or agency.
• Held responsibility for project financials/budget and understanding P&L.

Working conditions

• Travel as needed to client and WWT sites (approximately 20% or less)

 Education

• Bachelor’s degree in a relevant field

Organizational Relationships

• This position reports to the Senior Client Solutions Director within the digital organization.