Sr. UX Designer - Acton, Mass. or San Diego, CA (Hybrid)

Position Overview: 

Want to use design to change the experience of diabetes care? Join a mission-driven team working to improve the experience of living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire journey with Omnipod.

We’re looking for an experienced and strategic Senior UX Designer to lead high-impact design solutions for the Omnipod product. This includes user onboarding experiences, daily use, maintenance, and more—everything that helps customers succeed. 

You’ll take ownership of complex projects and influence the product design strategy. You will champion the design process and solutions, collaborate with user researchers, product managers, and development engineers to enhance and improve the Omnipod user app interface experience. This role is part of a collaborative design team that works closely within a larger, company-wide UX organization. 

If you’re a creative thinker who can navigate ambiguity, challenge assumptions, and translate vision into compelling digital product experience solutions, we’d love to hear from you.

Senior UX Designer Responsibilities:

• Lead end-to-end UX design for mobile applications that support Omnipod users to enhance and evolve a cohesive, accessible, and empowering product experience.
• Take ownership of large-scale app design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and product stakeholders to define and execute app design solutions.
• Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility.
• Create wireframes, lo and hi-fi prototypes, flows, and design specifications using modern design and collaboration tools like Figma, Figma Make, Miro, Confluence, Jira; clearly communicate design decisions through strong visual and verbal storytelling.
• Collaborate with user research and human factors teams to incorporate customer insights and ensure solutions are safe, effective, and aligned with FDA guidance where applicable.
• Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.
• Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.
• Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems.
• Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
• Evolve and improve existing products, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem.
• Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
• Contribute to the evolution of Insulet’s design system and experience standards as our brand and platform mature.
• Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
• Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Skills / Characteristics:

• Strategic thinker and visionary with a passion for both big-picture problem-solving and hands-on execution.
• Strong visual communicator who can diagram, prototype, and explain ideas clearly in remote and collaborative environments.
• Excellent storyteller—both visually and verbally—with the ability to drive alignment at both the strategic vision level and tactical feature level.
• Builds and maintains positive, trust-based relationships across disciplines.
• Fosters a high-performance, customer-centric culture and continuously centers the needs of the user.
• Charismatic, collaborative, and creative leader who can set direction, articulate vision, and motivate others toward shared outcomes.
• Influences key stakeholders in a thoughtful, collaborative manner to achieve desired results.
• Brings a balance of strategic focus and analytical thinking with strong execution capabilities in complex, cross-functional environments.
• Comfortable working across cultures and with distributed teams.
• Skilled at managing ambiguity, facilitating healthy dialogue, and building consensus across differing vie