Housekeeping Quality Assurance (Full-Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Housekeeping Quality Assurance

DEPARTMENT:                               Hotel

GRADE/FLSA STATUS:                 H12—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Green                                           

REPORTS TO:                                 Housekeeping Shift Supervisor

SUPERVISES:                                  NA

 

JOB SUMMARY:                              

Inspect the quality of work performed by assigned personnel.  Also assists supervisor with scheduling, work assignments, and performance reviews.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values  
• Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards
• Keeping all rooms cleaned in a timely manner.
• Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards
• Follow and ensure security and safety standards are in place
• Assist or provide feedback throughout the PAF process
• Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons
• Complete room inspections before rooms are released for guest use
• Clean rooms as needed
• Perform the duties of both the room attendant and houseperson as needed
• Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard
• Serve as a role model to her/his staff
• Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department
• Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations
• Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks
• Assist with providing direction and support for all staff members to achieve department goals and objectives
• Demonstrate high levels of  Spotlight service skills on a consistent basis
• Delight our guests with outstanding  resort level service
• Adhere to all regulatory, company and department policies/procedures in an ethical manner

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• One year experience in hospitality industry, housekeeping experience required
• Must demonstrate the following essential knowledge and skills:

• Excellent customer service/public relations skills required
• Strong organizational, communication and supervisory skills required
• Excellent oral and written communication skills
• Strong interpersonal skills
• Must be able to operate an I-Touch handheld device
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Self-starter; must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment
• Neat, profes