Corporate Vice President, Head of Analytics, Strategy & Experience Insights

Location Designation: Hybrid - 3 days per week 

Position Summary

Are you a strategic and execution-oriented leader passionate about advancing analytics capabilities and fostering enterprise collaboration? The Strategic Insights team is seeking an experienced executive to lead as the Head of Analytics, Strategy & Experience Insights, a pivotal leadership role within the Analytics Center of Excellence. This role is critical in driving collaboration to champion analytics as a strategic enabler and deliver measurable business impact.

As a senior leader, you will guide top strategies and decisions, oversee customer and agent journey analytics, and establish best practices for data-driven decision-making. You will act as a key enabler for enterprise-wide analytics maturity, working closely with executives and cross-functional teams to create transformative solutions that enhance satisfaction, performance, and strategic alignment.

Your thought leadership and strong communication skills will position you as a trusted advisor to top leaders, steering the organization toward becoming a fully insights-driven, AI-enabled enterprise.

Responsibilities

Strategic Leadership: Act as a key leader within the Analytics Center of Excellence, driving the integration of advanced analytics and AI into enterprise decision-making and long-term strategy development.

• Insights Leadership: Drive insights that shape enterprise strategies, with a strong emphasis on customer and agent experiences. Lead initiatives that generate sustainable, long-term value grounded in analytics.
• Collaboration with Stakeholders: Partner with enterprise leadership teams, to deliver data-driven recommendations that inform strategic decisions by executing on analytics opportunities.
• Advanced Analytics Execution: Design, manage, and oversee quantitative and qualitative analyses to solve complex business challenges. Translate findings into actionable recommendations communicated in an easy-to-digest manner.
• Analytics Enablement: Foster a culture of insights collaboration across business units, sharing best practices and enabling teams to effectively use data, analytics, and AI to create enterprise value.
• AI Integration: Champion AI-driven capabilities into analytics workflows, ensuring the organization stays at the forefront of innovation.
• Executive Communication and Presence: Provide clear, actionable recommendations to senior executives, ensuring alignment with enterprise priorities and demonstrating strong executive presence.
• Team Leadership and Development: Mendtor a high-performing analytics team, fostering collaboration with adjacent teams to deliver enterprise-wide impact.
• Insights-Driven Culture Building: Advocate for and lead the organization toward becoming fully data-driven by ensuring the right tools, processes, and mindsets are in place across teams and functions.
• Cross-Functional Collaboration: Partner with data, data product, and AI teams to align on goals, enhance analytics capabilities, and deliver scalable solutions that empower stakeholders.

Requirements:

• Strong Technical Acumen 
• Proficiency with SQL
• Knowledge of Python for data analysis
• Understanding of GenAI and its application for analytics workflows
• Experience working with cloud-based analytics platforms

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Pay Transparency

Salary Range:  $155,000-$267,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualification