Creator Growth Operations Specialist - USDS

About the team

TikTok Search is a global team dedicated to providing easy access to information and creative content. Evaluation is key to assessing search result quality and enhancing user experience. Our Search Operations team plays a vital role by investigating user feedback, evaluating results, and analyzing data to improve search performance.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities:

- Responsible for developing and implementing engagement plans focused on transforming the current one‑way forum into an interactive, creator-centric community.

- Design and execute scalable growth strategies, on the basis of deeply understanding entertainment content ecosystem and creators' needs.

- Revise and optimize community attraction methods, including refreshing branding, running targeted outreach, and launching contests or challenges.

- Coordinate cross-platform strategies across social community channels.

- Foster a welcoming and inclusive environment by moderating discussions, engaging with user posts, and addressing concerns proactively.

- Adjust tactics in real time based on community feedback and analytics.

- Establish interactive feedback loops with users, collecting insights on product features and user experience.