Director of GTM Strategic Finance

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Team

The Strategic Finance team is responsible for enterprise level planning, budgeting, forecasting, analysis and capital allocation. This is a highly strategic & visible team that partners closely with our C-Suite and cross-functional business leaders to develop key Strategic Finance Team possess excellent analytical, critical reasoning, interpersonal, communication, influencing and leadership skills and are passionate about both problem solving as well as building high quality repeatable processes that scale with our rapid growth. Our role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our high growth environment.

About the Role

We are seeking a dynamic and results-driven Head of GTM Finance to join our leadership team at Gorgias. This role is crucial in guiding our financial strategy and enhancing our financial planning and analysis (FP&A) capabilities. The ideal candidate will have extensive experience in a high-growth tech startup environment, demonstrating a proven ability to lead GTM functions and drive strategic financial initiatives. This position reports directly to the CFO and will work closely with executive leadership to inform decision-making and strategic planning. Here’s what you will do:

• Executive Business Partnering: This role will be the lead partner to our CRO and CMO. You will partner with them to drive better business decisions and visibility on financial outcomes. You will be expected to drive insights on how to optimize the business and identify opportunities to accelerate growth

• Storytelling: Prepare and deliver clear, concise, and insightful financial analyses and forecasts, highlighting key trends, risks, and opportunities relating to the company's go-to-market strategy to stakeholders, executives, and the Board

• Full Planning Cycle Ownership: Own end-to-end planning (annual, quarterly re-forecasts, and weekly updates) for the entire organization, inclusive of revenue, bookings, ARR, and opex metrics.

• Process Improvement: Identify opportunities to streamline financial processes, enhance accuracy, and improve forecasting and reporting scalability.

• Data Steward: Create a data-based performance culture by being the steward of some of Gorgias’s most critical and visible business metrics: Bookings, Annual Recurring Revenue (ARR), Churn, Gross and Net Retention, Pipeline, GTM productivity, with insight into what operational changes we need to make

• Full Funnel Ownership: Develop a deep understanding of Gorgias’s Sales funnel and build financial models to evaluate sales and marketing initiatives, ROI on various channels, and customer lifetime value (and payback).

• Model Ownership: Your team owns the underlying Top Line Model for the entire company with specific forecasting models for each of our products (Helpdesk, Automate, Marketing). Own the evolution and integrity of all the data and raise the bar on forecasting accuracy. You will Collaborate with other partners in Sales, Marketing, Product partners to maintain and improve revenue forecast models, capturing all variables that can potentially impact revenue such as usage, expansion, pricing, churn, etc.

• Opex Management: Drive headcount, quota capacity, cost of sales analysis, and expense planning for Sales, Post-Sales, and marketing teams.

• Leadership: Build and lead a world-class team and push the boundaries to produce deeper operational insights.

• Collaboration: Foster a culture of collaboration, innovation, and excellence within the finance organization and across all stakeholders in GTM (RevOps, Data Analytics, Accounting, etc).

Who You Are

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