Assistant General Manager - Wingate University

Short Description

Wingate University Dining Services is seeking a dynamic and highly organized Assistant General Manager to support the overall success of a high-volume campus dining program. This role partners closely with the General Manager to oversee daily operations, financial performance, customer experience, and team development while ensuring exceptional service for students, faculty, staff, and guests.

The ideal candidate is a hands-on leader with strong operational and financial acumen, a passion for hospitality, and the ability to thrive in a fast-paced collegiate environment. This individual will help drive operational excellence, maintain high service standards, and foster a culture of teamwork, accountability, and continuous improvement.

Job Summary

Key Responsibilities:

• Assist the General Manager in overseeing all aspects of dining operations, ensuring service excellence and client satisfaction.
• Support budget management, financial reporting, forecasting, and expense control to achieve operational and financial goals.
• Analyze operational and financial data using Microsoft Excel and other reporting tools to monitor key performance indicators and identify opportunities for improvement.
• Lead front-of-house operations, ensuring exceptional customer service, efficient staffing, and a positive guest experience.
• Recruit, hire, train, coach, and develop managers and hourly team members.
• Create and manage staff schedules while supporting employee engagement, performance management, and retention efforts.
• Monitor food, labor, and operating costs while maintaining quality, safety, and service standards.
• Manage purchasing, inventory controls, and cash handling procedures.
• Ensure compliance with HACCP guidelines, health department regulations, food safety standards, and university policies.
• Conduct safety, sanitation, and maintenance inspections to maintain a safe and welcoming environment.
• Collaborate with culinary leadership on menu planning, promotions, and special events.
• Support catering operations and campus events as needed.
• Build strong relationships with university stakeholders and promote effective collaboration across departments.
• Evaluate operational procedures and implement solutions that improve efficiency, service, and overall performance.
• Participate in special projects and other duties as assigned.

Qualifications:

• Bachelor’s degree in Business, Hospitality Management, Higher Education Administration, or a related field preferred; equivalent professional experience will be considered.
• 5+ years of progressive foodservice, hospitality, retail, or dining operations management experience.
• Experience leading front-of-house operations in a high-volume environment.
• Strong financial management skills, including budgeting, forecasting, expense management, and financial reporting.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environmen