Industrial Design Client Services Manager - Food & Beverage Market Sector

The Industrial Design Client Services Manager – Food & Beverage is responsible for driving growth by identifying, shaping, and winning major capital projects across the food and beverage market sector. This role leads strategic pursuits, builds executive-level client relationships, and aligns Brown and Caldwell’s multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure through traditional and alternative design and delivery methods, including design-bid-build, design-build, and collaborative delivery models, while advancing long-term account growth and market presence. 

The Client Services Manager role is a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients. This role shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets. Moreover, this role reflects consistent success in advancing long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategy, winning complex pursuits, and delivering high-quality, profitable programs.  

A Client Services Manager is highly regarded within Brown and Caldwell (BC) for driving meaningful revenue growth and strengthening enterprise relationships. They translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor. The Client Services Manager sets the tone and direction for the CST, clearly articulating and advancing a multi-year client vision aligned with Area and Market leadership priorities.  

The Client Services Manager has shown the ability to expand executive-level relationships, align client organizations with BC’s technical expertise, manage portfolio performance, and ensure consistent delivery excellence. This role balances growth leadership with oversight of quality, risk, and profitability.  

A Client Services Manager typically:  

 

• Serves as CSM for one Type I client or up to two Type II clients 

 

• Maintains 30–50% utilization, with remaining capacity focused on strategic growth and client development 

 

• Spends approximately 20% of time in direct client engagement (billable or non-billable)  

 

Responsibilities 

 

• Define and lead enterprise-level growth strategies for Type I clients. 

 

• Shape client business case across multiple service lines and geographies. 

 

• Drive expansion into adjacent services and new markets. 

 

• Lead large, complex portfolios with significant revenue and risk exposure. 

 

• Balance growth, margin, retention, and service diversification. 

 

• Partner with executive leadership to calibrate strategic account performance. 

 

• Lead mature, multi-disciplinary CSTs with enterprise visibility. 

 

• Align Area, Market, and Service Line leadership around unified client strategy. 

 

• Develop next-generation CSM talent through active coaching and sponsorship. 

 

• Maintain executive-level relationships across the client organization. 

 

• Anticipate shifts in political, regulatory, and funding environments. 

 

• Position BC as a strategic advisor beyond project delivery. 

 

• Serve as Sales Leader for major strategic pursuits. 

 

• Influence enterprise resource allocation for key accounts.