IT Functional Analyst - CE Field Service

 

 

Join our Team as an IT FUNCTIONAL ANALYST!

 

The Role:

We’re seeking a passionate and dedicated IT Functional Analyst - CE Field Service who brings enthusiasm and expertise to the table. In this role, you’ll serve as a functional leader and domain expert—driving complex initiatives, mentoring analysts, and shaping solution design while partnering closely with Product Owners and IT leadership.  We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

 

What You’ll Be Doing:

• Core Work Responsibilities
  • Provide Dynamics 365 CE Field Service expertise to product team, driving decisions to use Base CE Field Service vs. customization, considering scale and maintainability.
    • Including extensive customized functionality
  • Extensive experience supporting client CE Field Service processes from the roles of Technician, Dispatcher and Administrator
  • Translate client requirements for Field Service domain, into well organized and detailed functional requirements documents.
  • Understand how to leverage the Power Platform (Power Automate, Power Apps)
  • Provide functional leadership for Field Service Mobile, including offline-first scenarios, data sync, and user experience considerations
  • Facilitate conversations around security, permissions and role-based setups.
  • Collaborate closely with areas outside of Field Service including Functional Coordinator, internal developers, integration and testing teams and client stakeholders across multiple workstreams.
  • Identify gaps in requirements for further development to ensure best user experience, accuracy of information, and capture of data at all levels.
• UAT execution during and after sprint completion.
  • Provide support to Product Teams during UAT test script execution.
  • Process each test to ensure effective functioning of application.
  • Review and provide feedback for created bugs against functions that do not meet requirements.
• Assist in issue resolution during deployments and after go live support (i.e tickets raised that go into ADO items)
• Participate in all meetings, be available as needed and participate as a trusted member of the team.

What We’re Looking For:

• Bachelor’s degree.
• 8+ years of relevant CE Field Service experience.
• Demonstrated leadership and mentoring experience.
• Deep expertise in Dynamics 365 CE Field Service in all modes (CE Field Service Web and CE Field Service Mobile App).
• Intimate experience using various Technician Handheld devices.
• Proven experience delivering large, complex, enterprise implementations.
• Hands‑on experience with integrations, mobile/offline capabilities, and Power Platform.
• Ability to operate confidently in fast‑paced, high‑visibility client environments.

What Sets You Apart:

• Master’s degree

Where and When You’ll Work:

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.

What Your Total Compensation & Benefits Package will look like:

 

Salary - $94,020 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.

Relocation: This role may be eligible for relocation assistance

 

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistanc