Quality Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions:

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network & Acquiring Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

How will you make an impact in this role?

The Network Delivery team within NAS works to deliver a full-scale modernization of network including delivering new digital products such as Debit, Local networks, QR, Tokenization that enable our network of the future to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.

This quality assurance analyst is tasked for building and enhancing the quality test case and framework including building  automation tools to test multiple products (credit, debit, digital payment products) and specifications, setting and delivering against quality and time to market strategy. Partner closely with the product teams and engineering teams to prioritize and deliver hands-free testing and monitoring tools.

Job Responsibilities:

•   Create and carry out test plans to make sure all goals are reached.

•   Create test scripts for evaluating the service or product's usability, dependability, and quality.

•   Using test runs recognize flaws in the production process and work with the development team to fix them

•   Advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met

•   Collect and examine statistical information

•   During the testing process, make sure that user expectations are satisfied

•   Continually make sure software changes going to production are adhering to quality and industry regulatory requirements

Minimum Qualifications

•   Experience in product and engineering roles with a Bachelor’s Degree in Engineering

•   Experience in building and managing quality framework and automation tools is preferred

•   Knowledge/experience in a test driven development environment and automation using CI/CD and other tools is preferred

•   Strong understanding of Agile methodology and practices.

•   Proven track record of change management and delivery in complex and highly matrixed organizations.

•   High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.

•   Strong comfort in dealing with ambiguity.

•   Outstanding communicator with the ability to translate complicated business needs into technical requirements th