Customer Success Associate

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.

Major Responsibilities:

• Serve as the primary contact for assigned clients, building strong relationships and understanding their needs.
• Partner with sales, support, and product teams to ensure seamless communication and exceptional service.
• Support client success team in retention and success initiatives.
• Onboard new clients, guiding them on product features and best practices to meet their goals.
• Engage proactively with clients to address challenges and offer tailored solutions.
• Monitor client usage, identify engagement trends, and uncover upselling or cross-selling opportunities.
• Analyze client data to provide actionable insights and recommendations for success.
• Lead client training sessions and workshops to enhance product knowledge.
• Respond to client inquiries, troubleshoot issues, and deliver timely solutions.
• Share client feedback with the product team to support continuous improvement.
• Deliver performance reports showcasing the value and impact of our solutions.

Education and Experience:

• Proficient in Salesforce, Microsoft Office Suite, and collaboration platforms.
• Strong communication skills with the ability to convey complex information clearly.
• Customer-focused mindset with a proactive, self-driven approach to problem-solving.
• Highly organized and detail-oriented in managing client interactions and data.
• Experience in customer service, account management, or client-facing roles, preferably in SaaS, data analytics, or labor market insights.
• Training or experience in customer success and service within a software or services context.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the UnitedKingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity andmobility by providing the insights needed to build and develop our people, our institutions and companies, andour communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunityregardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, maritalstatus, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed todiversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and weencourage our employees to bring their authentic, original, and best selves to work.