Head of Digital - Marketing to Sales & Services and Support - North America

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Job Description:

Job Summary: 

The Head of Digital Marketing to Sales, Services & Support PSLs in North America & Airbus Commercial (AAI) Digital Function Relationship Manager for Programs, Customer Engagement & Services is responsible for:

(1) Supporting the Head Of Digital North America  Programs, Customer Engagement & Services in leading the North America Digital Domain Transformation;

(2) Ensures strategic vision alignment between Digital and Business; 

(3) Managing Technical and Digital products aimed at supporting business for all Airbus North America’s entities.

Primary Responsibilities: 

The Head of Digital Products and Service Lines for: Marketing to Sales & Services and Support, in North America, will be responsible for the following:

Strategic Alignment  between Digital and business - FRM:    35  %

• Assumes the role of Deputy of Digital North America Programs, Customer Engagement & Services  HO Domain and as such directly supports in leading the Domain’s Strategy and Execution for the Airbus Commercial US Entity & Airbus Helicopters.

• Leads & acts as a strategic interface between Digital and business for all Digital related activities for Airbus Commercial and Airbus Helicopters scope (AAI/AHI) in  North America Programs, Customer Engagement & Services Domain, covering for AAI/AHI all Domain’s PSLs, such as: PSL A/C Delivery, PSL Tech Data, PSL A/C Programs, PSL Marketing to Sales, PSL Services & Support and PSL Material & Logistics.  

• Serves as the strategic interface between Digital and one or more business partners to collect requirements / feedback and ensure delivery of the value expected by the Business

• Ensures & Secures strategic vision alignment between his/her function and the Business

• Acts as an advocate on behalf of business stakeholders and collaborates to ensure his/her function’s services & products meet their business priorities and needs

• Collaborates with Digital Central /divisional teams & Represents his/her function and  promotes its vision, value, services, and capabilities

• Drives continuous improvement and activate his/her function proactively 

• Reports and communicates on his/her function performance to his/her business

• Identifies areas of savings in collaboration with all other functions and Digital departments

• Increases Customer satisfaction & Handles any escalations

Product and Services:      30 %

• Drives Products strategy related to Digital Activities for A/C Delivery, A/C Programs, Services & Support, Marketing to Sales Products and Service Lines (PSLs) in US North America as the  Product Owner of the SAFe CS&P Team  (Programs, Customer Engagement & Services) 

• Accountable for the End to End Product/Application lifecycle, from conception, design, industrialization, operations, to retirement including management of dependencies.

• Responsible for Multi Functional Teams (MFT) formation in order to manage the Digital Product/Application lifecycle.

• Delivers on Time, on cost, on Quality, per AOP.

• Increase Customer satisfaction KPIs

• Collaborates with all differen