District Manager, Pharmacy Operations

District Manager, Pharmacy Operations

 

SUMMARY

In this highly visible, customer-facing role you will be charged with leading the implementation and business development activities of a ground-up specialty pharmacy operation. You will partner with various stakeholders including hospital leadership (Chief Pharmacy Officers, Directors of Pharmacy and Providers) to implement specialty medication programs while improving the patient continuum of care.

 

Responsible and accountable for all operational issues within a defined territory, shall be readily accessible to pharmacy staff, and shall participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures and initiatives.

 

ESSENTIAL FUNCTIONS

 

Managerial Responsibilities

• Oversees store business operations within assigned territory including financial responsibility and accountability. Manages P&L/financials including expense control.
• Participates in specialty pharmacy accreditation activities and ensures pharmacy staff completes all training requirements.
• Manages subordinate employees, including but not limited to Pharmacist-In-Charge (PICs). 
• Interviews potential candidates for open subordinate positions; makes hiring decisions as necessary.
• Provides clear goals and ensures appropriate access to training, coaching, and feedback. Ensures effective formal and informal performance management.
• Appraises subordinate’s performance through a formal review process on an annual basis as designated by Human Resources.
• Corrects behaviors and disciplines employees as necessary.
• Addresses escalated complaints and resolves issues.
• Applies good business process techniques and manages execution through key performance metrics and indicators.
• Oversees relocations, remodels, new store openings and closings.
• Participates in mid to long range strategic planning for business.
• Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our customers.
• Develops and mentors PIC’s, managers and others for professional development and succession planning.
• Ensures prompt and smooth implementation of new pharmacy programs and ensures their continued execution.
• Ensures proper staffing levels in pharmacies and schedules temporary staff as needed.
• Other duties as assigned.

 

Oversight of Pharmacy Facility and Employees

• In the temporary absence of the Pharmacist-In-Charge serves in the capacity of supervising Pharmacist.
• Responsible for the overall safety and security of the pharmacy facilities and its operations.
• Ensures organizational and store compliance with Federal, State and local laws and accreditation standards as well as company policies and procedures. 
• Reviews and monitors dispensing incidents.
• Accountable for Loss Prevention activity including investigations of unexplained losses; monitors for LP compliance. Oversees and audits physical inventories at each site.

 

Business Development

• Sets goals, strategies and expectations for retention of existing business and achieving growth imperatives.
• Oversees operational implementation of new business contracts including 3rd party, manual and 340b programs.

 

Basic Qualifications: 

• Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy required. 
• Must possess a current Pharmacist license in good standing in the state of CA.
• 5+ years of retail, specialty or mail-order pharmacy management experience.
• Knowledgeable of pharmacy operations, workflow, pharmaceutical care and pharmacy benefit management practices. 

 

Preferred Qualifications: 

• Multi-site management experience preferred. 
• 340, outpatient, specialty experience.
• Clinical and Quality improvement experience preferred. 
• Accreditation process experience.

 

COMPETENCIES

• Strong leadership skills. 
• Strong financial and business acumen. 
• Ability to assess processes efficiency and implement process improvement. 
• Ability to work collaboratively and align team to achieve corporate initiatives. 
• Able to adapt to change and support and promote others to adapt and embrace new ways of doing things. Able to challenge the status quo and contribute to implementation of best practices.