Jobs and Careers
RH
Patient Education Manager - Southeast
Rhythm PharmaceuticalsUnited Statesfull_timeVerifiedPosted 16 Oct 2024
About the role
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
The Patient Education Manager is a field-based member of the commercial team. In this role, you will be responsible for supporting the patient-centric business model, responding to the needs of patients and caregivers through engagement, education, care coordination and resolution of treatment access related barriers. You will establish strong relationships with people living with rare genetic diseases of obesity (RGDO) and their caregivers, serving as an integral resource throughout their journey. Further, you will provide support and connect patients and health care providers to resources that may be helpful to them in optimizing patient care, while working collaboratively within a team environment. This role reports into US Patient Services Director, East.
Your territory will cover the Southeast region. The territory may change as our business needs evolve.
Responsibilities and Duties
Qualifications and Skills
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
The Patient Education Manager is a field-based member of the commercial team. In this role, you will be responsible for supporting the patient-centric business model, responding to the needs of patients and caregivers through engagement, education, care coordination and resolution of treatment access related barriers. You will establish strong relationships with people living with rare genetic diseases of obesity (RGDO) and their caregivers, serving as an integral resource throughout their journey. Further, you will provide support and connect patients and health care providers to resources that may be helpful to them in optimizing patient care, while working collaboratively within a team environment. This role reports into US Patient Services Director, East.
Your territory will cover the Southeast region. The territory may change as our business needs evolve.
Responsibilities and Duties
- Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate treatment access
- Identify and resolve patient specific barriers and develop action plans for resolution to allow patients/caregivers to manage their disease and treatment as recommended by their healthcare provider
- Responsible for delivery of education programs (in person and virtual) to patients and families affected by RGDO
- Provide care coordination for patients/caregivers working as a liaison with the Field Access Manager and Territory Manager/ Sales to help facilitate the reimbursement and fulfillment process
- Effectively collaborate with cross functional partners on complex patient and customer issues
- Respond to all customer inquiries, provide appropriate education and support and triage to available resources
- Maintain comprehensive understanding of regional trends (payor and customer)
- Meet documentation requirements to facilitate tracking of critical metrics
- Ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities
Qualifications and Skills
- Bachelor’s degree required, nursing, social work, dietitian, or clinical background preferred
- 6+ years of related experience, including supporting patients within Rare Disease
- Knowledge of insurance and payor landscape and US reimbursement process
- Prior product launch experience preferred
- Ability to work quickly and flexibly with resource constraints, exhibiting a results-drive mindset
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s