DIRECTOR OPERATIONS- Retail, Concessions, Athletics- HIGHER ED- Pittsburgh, PA

Location:  The University of Pittsburgh- UPPER CAMPUS - Pittsburgh, PA

Position Title: DIR, OPERATIONS - University of Pittsburgh- Pennsylvania 

Salary:  $100,000-110,000

 

 

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

$ RELOCATION ASSISTANCE $

Chartwells Higher Education is seeking a self-motivated individual for the role of Director of Operations on the campus dining team at the University of Pittsburgh. In this role, you will advise and provide hands-on support in the day-to-day operations and financial success of the foodservice program including retail dining outlets, premium dining and Athletics Concessions on campus. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation. 

In this role, you will be responsible for overseeing the food service operations while maintaining a safe and sanitary work environment for the staff. This is an exciting opportunity for a high-volume and high end suites/concessions food service leader.  This position participates regularly in performing FOH duties for high end client and must always maintain professional appearance and communication.

 

The University of Pittsburgh (PITT) campus is known for its hilly terrain, which is quite prominent in the surrounding areas of the university. The campus itself is located in the Oakland neighborhood of Pittsburgh, and it sits on several elevated areas, but the views and the scenic charm of the city are definitely incredible.  The University of Pittsburgh boasts a rich and diverse athletics program, competing at the NCAA Division I level as a member of the ACC.  Pitt Athletics offers a diverse array of food and beverage options at its venues, ensuring fans can enjoy a satisfying experience during events.​ Pitt Athletics offers a range of premium seating options that elevate the game-day experience with exclusive dining, comfort, and access.

 

 

Key Responsibilities:

Supervise the hiring, training, and development of staff to uphold excellence in service and food quality. 
Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently. 
Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs. 
Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers. 
Foster strong client relationships to align our programs with their objectives, driving happiness and retention. 
Perform other duties as assigned to support the efficient functioning of dining service operations. 

 

Preferred Qualifications: 

Associate degree preferred. 
Five or more years of operational food service management experience. 
Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation. 
Strong leadership abilities with validated experience in supervising and developing staff. 
Excellent organizational skills and ability to prioritize optimally. 
Outstanding customer service skills with a dedication to maintaining high standards of quality. 
Proficiency in preparing and analyzing financial reports. 
Flexibility to work evenings, weekends, and holidays as needed. 
Must be experienced with computers. 
ServSafe® Certified. 

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of shaping exceptional dining experiences at PITT! 

 

Competitive Salary and great benefits (401K match, holiday pay, PTO, Medical, Dental and Vision plans, LTD), plus FREE meals and FREE parking!

Apply to Chartwells Higher Education today!

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