Associate Platform Specialist

OPPORTUNITY OVERVIEWZeroFox seeks an Associate Platform Specialist, you will join a team of highly skilled individuals working at the intersection of open source Intelligence and cyber security. This role focuses on assuring customer success by providing platform optimization and platform implementation services for a dedicated customer.

Role and responsibilities

• Work with the configuration lead to address customer requirements, following standard playbooks for configuration and optimization
• Work effectively in a queue based system to process large volumes of social media findings.
• Build strong relationships with customers, partners, and team members.
• Provide regular updates to both the customer and ZeroFox leadership on assigned tasks and progress
• Assist the Program Manager and Technical Lead in defining and/or enhancing service and methodologies based on lessons learned and feedback from the customer.
• Recall a large terms list across a multitude of findings
• Effectively communicate trends and new TTPs to internal stakeholders
• Support customer engagements to completion

Required qualifications and skills

• Military experience 
• Experience leveraging Publicly Available Information
• High-level understanding of social media networks 
• Ability to apply cross-cultural lens to findings and tasks
• Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and / or start-up companies
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills. 
• Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
• Demonstrable customer satisfaction and retention in a fast-paced environment 
• Working proficiency in explaining strengths & vulnerabilities

Desired qualifications and skills

• Knowledge of data analytics, dashboards, and reporting
• Experience using and interacting with SaaS-based platform 
• Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
• Bachelor’s degree preferably in Computer Science, Information Systems, Cyber, or other similar background or equivalent experience
• Past experience working in customer success, technical support, configuration and / or training capacity
• Experience working with social media platforms

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This position will report to the Lead, Senior Public Sector Intelligence Advisor
• This role requires occasional work on nights and weekends as needed.

ABOUT ZEROFOXZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, mari