Regional Customer Success Director

Regional Customer Success Director - United States 

Salary: $110K - $135K fixed base salary per annum (depending on experience)

Location: Remote, based in Chicago, IL

Reporting to: VP Customer Success  

Hours: 9-5 CT 

About Hyble Technology 

Things move quickly at hyble! We're a team of passionate individuals who love what we do and are always striving for the best. If you're looking for a company that values your contributions and offers exciting challenges, this might be the place for you. 

Hyble Technology is a high-growth marketing technology company revolutionizing the way trade marketing is delivered in the beverage industry.  Our innovative technology platform enables distributors and suppliers in the beverage industry to dramatically reduce the time, money and resources required to support their customers with Point of Sale marketing materials.  

Headquartered in Scotland and operating in over 50 countries, Hyble work on a global basis with clients such SGWS, Diageo, Molson Coors, Carlsberg, Coca Cola and Bacardi. 

In 2024, Hyble completed a highly successful nationwide rollout with the largest US Wine and Spirits distributor Southern Glazers Wine and Spirits. Our technology and cloud printing solution enabled our client to significantly reduce turnaround times, increase supplier chargeback and save millions of dollars in design costs. 

In 2025, we looking to build on that success by continuing our rapid expansion in the North American market, and we are seeking an exceptional Regional Customer Success Director to help us do that.

What’s it really like to work here  

Working with us is a long way from your average job – it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life.  It's where you can realize your full potential, take responsibility, and make a huge impact.   

Here's a glimpse of what it's really like to be a part of Hyble:  

• Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending.  

• Continuous Innovation: We're constantly building and improving our product, systems, and processes. We’re never done.  

• Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up.  

• Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities.  

• Resourceful: We’ve got the backing of big-name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent.  

• Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.   

• Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.   

• Dynamic Environment: We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times.  

• Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.   

Who we’re looking for 

We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.    

Most importantly, we're looking for individuals who embody our values:  

• “We’re a Team”  

• “We’re Humble”   

• "We’re Resilient”  

• "Be Yourself”  

Our work ethic at Hyble  

Our values drive our work ethic. We are looking for people who operate this way as a default setting.:

• Commitment: We're fully committed to our vision, goals and each other.  

• Hands-On: We're not afraid to get our hands dirty.  

• Team-First: The team always comes before individual interests.  

• Hard Work: We go above and beyond, because it matters to us.  

• Responsible: