Assistant Manager Park Services

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Summary:  The position is responsible for supporting the Park Services department & overseeing park employees.  This person will ensure that the theme park environment is consistently maintained in a clean, safe & presentable manner while complying with all procedures & regulatory requirements.  In addition this person will be responsible for implementing departmental programs focusing on employee & guest satisfaction.

Essential Functions

• Manages daily operation of Park Services employees. Ensures that facility cleanliness standards are maintained at all times
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
• Lead workforce planning; reward and recognition; employee events, and ESAT action planning
• Directly oversees and manages a group of employees in night operations
• Provide work direction counseling, coaching and performance reviews to hourly staff
• Develop and implements programs to improve guest and employee satisfaction.  Ensure appropriate and timely investigation and responses to guest and employee concerns
• Ensures daily operating logs and employee records are accurately maintained
• Ensures that all safety procedures are understood and followed by providing up to date safety training to all employees
• Knowledge of operating budgets and adjusts operations as necessary to identify and control budgets.
• Conduct quality control inspections of all assigned areas
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Acts as EHS Safety Team representative for employees
• Acts as crisis management including guests’ and employee Medical/Emergency situations.
•  Performs other duties as assigned

This position is required to be performed full-time from an NBCUniversal-designated worksite.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $64,480 - $70,000

Qualifications

Qualifications/Requirements

•  High School or GED required.
• Minimum 4 years of Operations management/team leadership experience; or equivalent combination of education and experience.
• Must be available to work on weekends, holidays and nights as required

Desired Characteristics

• Possess excellent written and verbal skills to effectively communicate with all levels of the organization
• Strong focus on planning and organizing work load
• Proficient in Microsoft programs (Word & Excel)
• Theme Park Operations knowledge
• Experience managing in a union environment