Production Service Engineer - Cloud Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

This is a Flexible position based in our Orlando, Florida office.  Our Flexible work persona requires a minimum of 2 days per week in the office. 
In addition this position requires shifts that cover weekend days.

The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers who are tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure.
Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to drive down the number of incidents and to reduce MTTR.
To accomplish this our engineers, combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

What you get to do in this role:

• Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack. 
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues. 
• Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design. 
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 0 - 2+ years of experience in enterprise technical systems support, operations and development
• Deep knowledge of Linux systems.
• Coding in any development/scripting languages like Javascript, Python, C++, Java
• Networking skills and IP addressing.
• MySQL database administration.
• Monitoring of performance/availability in systems, applications and networks.
• Uncompromising attention to detail.
• Ability to work in shifts that cover one weekend day.
• Bachelor or Master's Degree in Computer Science or related field

GCS-23

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create a