Technical Writer II

Job Description

Are you ready to write your next chapter? 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.  

We’re looking for a Technical Writer II to join our ever-evolving Worldpay for Platforms Technical Documentation team to help us unleash the potential of every business.  

Are you ready to make your mark? Then you sound like a Worldpayer. 

About the team:

·       Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.   

·       The mission of the Worldpay for Platforms Technical Documentation team is to create excellent documentation that helps all Payrix Pro users and contributes to their success. 

·       The Worldpay for Platforms Technical Documentation team is a small yet highly collaborative and mighty group! We follow an Agile practice of Scrumban and Extreme Programming, using techniques like pair writing to produce Payrix Pro documentation on a weekly basis. 

What you’ll own:  

·       Documentation Development: Collaborate with other teams to gather information and understand product functionalities and features. Create and maintain comprehensive technical documentation, including user guides, release notes, developer documentation, and online help systems.  

·       Practice Development: Assist in building an Agile practice and culture of excellence for technical documentation for both the Worldpay for Platforms Technical Documentation team and the broader Worldpay organization. 

·       Content Strategy: Develop and implement documentation strategies that align with company goals and ensure consistency across all technical materials.

·       Process Improvement: Recommend improvements to documentation, documentation tools, business processes, and internal systems to facilitate an efficient and effective work environment. 

·       User Experience: Enhance the user experience by creating intuitive and accessible documentation that meets the needs of diverse audiences. Perform usability testing and use analytics and feedback to improve documentation and standards. 

·       Quality Assurance: Review and revise documentation for accuracy, clarity, and completeness, ensuring that it meets organizational standards.  

·       Project Management: Create and maintain project plans and manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project timelines. 

·       Tools and Technology: Utilize various tools and technologies to produce and publish documentation, staying up to date with industry trends and best practices. 

·       Other related duties assigned as appropriate. 

What you bring:

·       Minimum of 5 years of technical writing experience; this experience optimally includes both large enterprise software organizations and startup companies. 

·       Bachelor’s degree or the equivalent combination of educat