Salesforce Experience Cloud Application Engineer

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition: 

• A Salesforce Application Specialist is a professional who deeply understands the Salesforce platform and works with businesses to implement, configure, and maintain the CRM system to meet their specific needs, including analysing business requirements, designing solutions, customizing features, providing user training, and troubleshooting issues to ensure optimal usage of the platform. Candidates should have 5+ years of Salesforce experience and salesforce platform developer certifications.
   

Responsibilities:

• Salesforce Experience Cloud Development experience
• Lightning Web Components (LWC) & Aura Components
• Apex, Visualforce, and JavaScript
• Data Modeling & Integration (REST/SOAP APIs, MuleSoft, etc.)
• Security & Compliance (OAuth, SSO, Role-based Access, GDPR/CCPA)
• UX/UI development for Digital Experiences
• Performance Optimization & Troubleshooting
• Collaboration & Stakeholder Management
• Work closely with business stakeholders, product owners, UX/UI designers, and developers to translate business needs into technical solutions.
• Train internal teams on Experience Cloud capabilities and administration.
• Stay updated with Salesforce releases, new features, and industry trends.

Skill Required:

Technical Skills:

Salesforce Core Expertise:

• Proficient in Salesforce Loyalty Management Platform configuration, design, and customization.
• Skilled in building and managing Salesforce Experience Cloud (formerly Community Cloud) sites, including theming, branding, and component development.
• Experience with Salesforce Marketing Cloud setup, journey orchestration, email studio, and campaign automation.
• Strong expertise in the following clouds: Sales Cloud, Service Cloud, Experience Cloud.
• Experience defining technical solutions, gathering systems requirements, designing and prototyping, testing, defining support procedures, and implementing practical business solutions under multiple deadlines.
   

Salesforce Development:

• Understanding of Salesforce declarative tools like Flow, Process Builder, and Validation Rules.
• Proficient knowledge of Apex programming, Lightning Web Components (LWC), and Visualforce.
• Familiarity with Salesforce APIs for integrations with external systems.
   

Functional and Soft Skills:

Business Analysis and Stakeholder Management:

• Ability to gather and translate business requirements into Salesforce solutions.
• Skilled in collaborating with cross-functional teams, including marketing, IT, and customer service departments.
   

Problem-Solving and Innovation:

• Capable of troubleshooting and resolving complex Salesforce platform issues.
• Strong ability to recommend innovative solutions to enhance customer engagement and loyalty.
   

Project Management:

• Experience working in agile environments with tools like Jira or Tr