Sr Manager, Specialty Patient Experience and Digital Innovation

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY: 

The CVS Omnichannel Specialty Patient Experience and Digital Innovation team defines, develops, and implements pilots and innovative programs to create a differentiated experience for patients, improve and advance clinical care, and manage overall costs.   We are a world class organization, and this role is a leading contributor to manage the development of Specialty solutions and new business opportunities.

As a Product Development Sr Manager within the Specialty Patient Experience and Digital Innovation Team, the incumbent will play an instrumental role in gathering and leveraging data to identity, incubate, and execute on new data-driven strategic decisions.

Primary responsibilities

• Lead a team to develop, share, and support the execution of solutions to deliver on Omnichannel goals and vision
• Collaborate with partners to identify insights and trends in qualitative and quantitative data to generate impactful solutions
• Build and lead the presentation of insights and potential solutions to stakeholders across Operations, Product Development, DDAT, Trade, and others to support and influence the prioritization of downstream work
• Lead data-driven strategic decision-making while identifying opportunities for existing product improvement and new product development across existing channel products as well as possible new workstreams
• Shape strategy for field deployment and communicate key updates to the field for the evolution of digital channel tests and enhancements through supporting the maintenance and deployment of solutions (i.e. communications, job aids, FAQs, etc.)
• Possess strong project management and organization skills, with ability to manage multiple initiatives and moving parts with a high level of attention to detail

The ideal candidate is an extremely effective communicator, detail oriented, with outstanding strategic analytical and problem-solving skills.  They will have demonstrated success executing strategic data- based business solutions, communicating across matrixed stakeholders and influencing partners with different priorities. To achieve success, the Senior Manager will have strengths in managing and prioritizing multiple workstreams while meeting deadlines, the ability to develop effective cross-team working relationships and the capacity to work independently and adapt to rapidly evolving priorities.  In addition, this colleague will be comfortable communicating relevant updates to senior leaders including field leadership.  Within their own team, the ideal candidate will have a passion for leading through coaching. They will value and respond adeptly to feedback to drive continuous improvement. 

Required Qualifications

• 3+ years of relevant work experience in pharmacy business analytics, operations, product management/development, strategy or consulting
• 3+ years developing strategies leveraging data to mobilize the business to achieve goals and outcomes using innovative solutions.
• 3+ years of experience leading cross-functional initiatives, with demonstrated success delivering projects end-to-end
• Experience developing roadmaps and business cases to support strategy and solution design
• Knowledge of statistics (correlations, means, etc.) and experiment design
• Ability to successfully lead team of 1+ direct report
• Experience building and delivering leadership-facing presentations and materials
• Demonstrated knowledge of pharmacy workflow.
• Strong organizational skills and ability to manage multiple priorities
• Strong problem-solving and critical thinking skills
• Strong communication (written and oral) skills
• 3+ years technical experience in MS Office, Word, Excel, PowerPoint, and manipulating data with Access or some other database

Preferred Qualifications

• Advanced degree (e.g., MBA, MPH, PharmD)
• Specialty Pharmacy or healthcare background