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Medical Front Desk Receptionist - Quincy, Dorchester, or Lynn, MA
Gather HealthUnited Statesfull_timeVerifiedPosted 26 Nov 2024
About the role
Internal Title: Practice Operations Partner
Who is Gather Health?We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not just their clinical needs. We do this by having a dedicated care team that supports our clinicians by addressing our patients’ social determinants of health and providing the highest quality of service possible. Our ultimate vision is creating generational health and equity for communities across the country, one patient at a time.
What is this role about? Similar roles in medical clinic settings would have titles such as “Practice Administrators” or “Practice Coordinators”. We call this role “Practice Operations Partner” because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the “face of our clinic”, since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model.
What are some of the day-to-day duties?This clinic-based role will include, but not limited to, the following responsibilities: · Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members· Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc.· Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking· Sorting and triaging incoming mail and faxes including scanning and e-filing documents· Providing information and facilitating office tours for patients interested in joining our practice· Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.· Verifying patient insurance via phone or online and collecting applicable copays for services· Assisting with scheduling follow-up appointments and referral appointments· Assisting with scheduling transportation for our patients· Preparing and submitting accurate insurance claims within the required timeframes· Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion· Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles · Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals· Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible· Additional duties as assigned
What are the requirements for this position?· High school diploma or G.E.D.· Minimum of two years of experience working a front desk function in a medical clinic · Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person· Experience with basic office tools such as email, Outlook calendar, etc.· Strong verbal, written, and reading comprehension skills in English · Ability to work physically in a clinic 8am to 5pm Monday through Friday· Ability to work for a
Who is Gather Health?We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not just their clinical needs. We do this by having a dedicated care team that supports our clinicians by addressing our patients’ social determinants of health and providing the highest quality of service possible. Our ultimate vision is creating generational health and equity for communities across the country, one patient at a time.
What is this role about? Similar roles in medical clinic settings would have titles such as “Practice Administrators” or “Practice Coordinators”. We call this role “Practice Operations Partner” because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the “face of our clinic”, since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model.
What are some of the day-to-day duties?This clinic-based role will include, but not limited to, the following responsibilities: · Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members· Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc.· Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking· Sorting and triaging incoming mail and faxes including scanning and e-filing documents· Providing information and facilitating office tours for patients interested in joining our practice· Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.· Verifying patient insurance via phone or online and collecting applicable copays for services· Assisting with scheduling follow-up appointments and referral appointments· Assisting with scheduling transportation for our patients· Preparing and submitting accurate insurance claims within the required timeframes· Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion· Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles · Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals· Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible· Additional duties as assigned
What are the requirements for this position?· High school diploma or G.E.D.· Minimum of two years of experience working a front desk function in a medical clinic · Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person· Experience with basic office tools such as email, Outlook calendar, etc.· Strong verbal, written, and reading comprehension skills in English · Ability to work physically in a clinic 8am to 5pm Monday through Friday· Ability to work for a
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