Head of Payment Operations

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Head of Payment Operations to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Payments & Risk team owns capabilities to move money from fans to creators and from creators to the outside world, and is also responsible for controls and services required to run a compliant, safe and fraud-free merchant platform.

About the Role

As Patreon’s Head of Payment Operations, you will own all of our payment partner relationships, maintaining and expanding them as necessary to support our payments strategy and product roadmap.

You will:

• Build and maintain relationships with our payment partners to accelerate Patreon’s growth, minimize costs, manage risks, and maintain best practices.

• Work closely with our product development teams to refine our payments strategy and help build our payments roadmap.

• Champion our fans and creators by working with internal teams to bring reliable and delightful payments experiences to fans and creators at scale.

About You

• 8+ years of experience in global payment processing, including:

  • Deep understanding of pay-ins on merchant platforms

  • Deep understanding of the payment processing partner landscape

  • Ability to successfully negotiate complex payment partner agreements

  • Experience with payments optimization (e.g., maximizing auth rates, minimizing costs)

  • Deep understanding of analytics and reporting for payments

  • Payouts experience preferred

• Strong leadership, exceptional decision-making skills, and project management skills, including the ability to manage multiple projects simultaneously and influence a diverse team of stakeholders

• Ability to work directly with engineers and product managers to develop use cases, build inspiring narratives, and evaluate short-term versus long-term trade-offs

• Comfort working in ambiguity while making efficient use of resources

• Strong data and financial analysis skills

• Concise communication

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary,