Customer Support Engineer (m/w/d)

Customer Support Engineer - BerlinAptiv EDS are hiring a Customer Support Engineer to join our team onsite with an OEM in Berlin. This is an important role that will interface directly with the customer onsite daily, responsible for Customer Quality in relation to Aptiv EDS products.

Your role:

• Support customers with all quality-related questions

• Forward customer questions to the appropriate channels within the Aptiv organization

• Instill quality awareness among all those who can influence the quality of our products, processes, or systems

• Ensure compliance with APTIV regulations and guidelines

• Be the APTIV point of contact for all quality-related issues at customer sites.

• Support OEM customers and Tier 1 suppliers by providing feedback on observations, root causes, breakpoints, immediate corrective actions, long-term corrective actions, etc.

• Collect and analyze issues with the customer and take rapid action to resolve problems and prevent production line disruption due to quality issues.

• Initiate communication and (if necessary) meetings with the involved parties to inform and determine the necessary actions.

• Initiate containment activities (sorting/rework) at the customer site with clear instructions in coordination with the Aptiv plant.

• Coordinate quality improvement activities at the customer site and verify the effectiveness of solutions with solid breakpoints.

• Record, report, and track facts and figures for dissemination to customers using appropriate tools (8D reports, DPRTS, customer system).

• Report on key performance indicators upon request from management.

• Be the voice of the customer at the assembly plant within the Aptiv organization.

• Initiate actions to prevent the occurrence of nonconformities related to products, processes, or systems.

• Support weekly status review meetings internally and with customers

• Maintain the tracking file of all reported and identified quality issues

• Support trials and tests with customer and Aptiv engineering

Your background:

• 3-5 years of relevant experience

• Completed technical degree or technical expert

• Specialization: Electrical Systems

• Advanced written and spoken German and English skills

• Advanced Excel, presentation, reporting, and analysis skills

• Leadership skills

• Basic project management and financial knowledge

“Important Company Update – Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies:https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are commit