Senior Manager, Sales Systems & Operations

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Sr. Manager, Sales Systems & Operations is a leadership role in our Sales Strategy & Operations organization. This person works with leaders and stakeholders in Sales, Marketing, Customer Success and other cross-functional teams across Atlassian to understand business needs, drive prioritization and support the implementation of projects/programs. This role is accountable for end-to-end project lifecycle support, from requirements gathering through to post-release support, and everything in between. Your team plays an integral role in developing and ensuring the successful delivery of our Sales project portfolio, but also supports the day-to-day operations for sales systems - triaging field sales issues and questions, and generally keeping the lights on for our sales teams.

Atlassian is a dynamic, fast-changing, high-growth environment, and our Sales Systems & Operations team plays a critical role in supporting that growth. We are looking for an equally dynamic leader to help lead the team and support the continued evolution of our enterprise sales model.

Responsibilities

What you’ll do

• Work with business stakeholders and leadership in Sales to understand business objectives, needs and priorities, and develop and maintain a roadmap of projects and programs aligned to these goals.

• Drive programs and initiatives that streamline and improve our sellers QTC experience.

• You will support the NPI (new product introduction) process, including M&A projects, to ensure successful operationalization of new offers across lead-to-cash and support processes.

• Support end-to-end project/program management for CRM and related sales-systems initiatives. As a hands-on leader, you will manage a team of business analysts and product owners who will support or execute prioritized projects. You will ensure the business value of your projects are quantified and that measurable success metrics have been defined. You will drive clarity of requirements and will ask lots of “why” questions to validate business impact of what gets implemented and to ensure that the solution will stand the test of time.

• Assess the business impact of projects and required investment, and drive the prioritization of initiatives to realize the best returns.

• You will partner closely with our technology teams to design best-in-class solutions, and will have ultimate accountability for the successful delivery of projects in our portfolio, including change management and enablement activities for our field teams.

• You will work closely with our different selling teams to identify ways to drive improvements into their work flows and optimize the experience to their unique seller objects

• You will be a trusted advisor to the business - helping guide our sales organization to best-in-class sales practices.

• Provide guidance, mentorship, and development opportunities for team members, while fostering a collaborative and high-performing team culture.

Qualifications

Required Skills

• 8+ years in leadership roles in Sales/Business Operations or similar consulting roles, ideally within a high-growth technology company, with experience leading enterprise-level projects.

• Minimum of 7 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain. SaaS software sales experience is expected.

• Minimum 5 years of experience in a people manager role.

• Experience rolling out significant programs within a sales or quote-to-cash organization, from project justification (ROI) to requirements gathering, solution design, cross-functional execution to launch and change management.

• Expertise in Sales, Service and Marketing Clouds, and an expert-level understanding of modern and emerging GTM technologies supporting the entire customer lifecycle.

• Experience with high-velocity sales models and more traditional high-touch enterprise sales motions.

• Diplomacy and negotiation skills to drive senior stakeholders to agreement on prioritization.

• Excellent business acumen. You’ve been around the block and have developed such a thorough understanding of B2B sales that you’re ready to design your own CRM. In-depth experience with channels and/or insi