Jobs and Careers
AM
Sr. Customer Solutions Manager, Technology CS - NAMER - CSM - US-ISV
Amazon.comSan Francisco, United Statesfull_timeVerifiedPosted 21 Jun 2023
💰 $215,100/yr($124,500/yr – $215,100/yr)
About the role
AWS is seeking a Customer Solutions Manager (CSM) team for the ISV segment. This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be responsible for guiding AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Key job responsibilities
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
Successful candidates will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will Identify and remove roadblocks for the team, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers.
A day in the life
• You will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers
• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
• Superior written and verbal communication skills.
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Strong listening skills; demonstrated ability to ask effective questions.
• AWS or other cloud certifications.
• PMP and/or SCRUM/Agile, SAFe certified.
• Strong organizational and troubleshooting skills with precise attention to detail.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional
Key job responsibilities
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
Successful candidates will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will Identify and remove roadblocks for the team, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers.
A day in the life
• You will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers
Basic Qualifications
- Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
- 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Ability to travel 15% or as needed.
Preferred Qualifications
• Direct experience implementing AWS services.• Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
• Superior written and verbal communication skills.
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Strong listening skills; demonstrated ability to ask effective questions.
• AWS or other cloud certifications.
• PMP and/or SCRUM/Agile, SAFe certified.
• Strong organizational and troubleshooting skills with precise attention to detail.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s