IT Project Manager

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The IT Project Manager manages and oversees all aspects of technology projects related to Operations to ensure it is completed on-time and within budget. They have overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables for multiple projects at one time.

• Manage SGS LIMS implementation utilizing standard project management practices such as project timelines, milestones, and deliverables to schedule. 
• Work with SGS sites to assess site readiness and identify gaps using the North America pre-flight process. 
• Partner with Global Rollout team to support project kick-off activities, including coordination of demos, initial data collection, and stakeholder management.
• Manage detailed requirements gathering process in partnership with Site Lab Manager and Super User(s) 
• Identify and manage risks and mitigation plans 
• Develop change management plan with local lab process owner
• Develop cutover plan in collaboration with site leadership
• Develop communication plans
• Manage testing and validation plans   
• Develop training plan and partner with Global rollout team and local lab to deliver training, including “train-the –trainer" activities and end-user training
• Coordinate technical support activities with IT (e.g., network, hardware, etc.)
• Assist SGS lab personnel with resource provisioning so that adequate staffing is in place to support critical project activities on schedule.
• Report project status and progress to SGS North America Program Manager on a bi-weekly basis. 
• Escalate risks and concerns to SGS North America Program Manager, Steerco, and/or Global Rollout as needed to keep project deliverables on schedule
• Manages the entire technical project lifecycle including needs analysis and initiation, gathering, and defining project requirements, plans, budget and schedules to ensure timely completion of projects.
• Frequently collaborates with business customers and functional peer groups.
• Assesses current processes, documents desired outcomes, and develops recommendations to improve efficiency and organizational agility.
• Adheres to internal standards, policies, and procedures.
• Performs other duties as assigned.

Qualifications

Education and Experience

• Bachelor's degree in Management Information Systems or Computer Science or in a related discipline (Required)
• 5+ years of technical experience with hands-on IT infrastructure or software development experience (Required)
• Agile, Waterfall project management methodology experience (Required)
• Technology training (Preferred)
• Hands on experience with project tracking software (Preferred)
• Experience in Lab Environment and working with LIMS software (Preferred)
• Experience with G6 LIMS (Preferred)
• Knowledge of Oil, Gas and Chemical Lab environment (preferred)
   

Licenses and Certifications

• Project Management Professional (PMP) and/or Technology certifications (Required)

Computer Skills

• Proficient in office productivity software, Word, Excel, PPT, Project, Visio, etc.
• Strong troubleshooting skills
• Experience documenting business requirements, business rule definition and process mapping
• Knowledge of software development life cycle process
• Working knowledge of MS operating systems and applications
• Understanding concepts of Database and Application architecture
• Business Process and Workflow Design

Knowledge, Skills and Abilities

• Ability to communicate technical information to a non-technical audience and business concepts to a technical audience
• Excellent presentation, verbal and written communication, and interpersonal skills
• Ability to build and maintain successful relationships with clients (in-house users) and 3rd party vendors via telephone, email, IM, and in person
• Ability to negotiate
• Ability to handle problem resolution activities proactively
• Ability to drive change
• Excellent analytical, reasoning, and problem-solving skills
• Excellent organizational and time management skills
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Project management skills and ability to manage complex projects
• Ability to develop plan